click to view mobile Navigation
You are here > Job Vacancy > Customer Support Advisor

Customer Support Advisor

Ref No. SB26998
Job Title Customer Support Advisor
Temp/Perm Permanent
Location Worcester
Salary Up to £19000
Ref: SB26998

Title: Customer Support Advisor

Temp/Perm: Permanent

Location: Worcester

Salary: Up to £19000

Are you seeking a Customer Support Advisor position where you will:

• Be challenged

• Work hard

• Be provided with a vibrant, open plan, encouraging and social work environment

• Be provided with a great career opportunities, salary and wider benefits

My client are a leading software house providing software and web applications to over 40% of the market and are seeking a Customer Support Advisor to join their expanding team.

As a successful Customer Support Advisor your will be responsible for:

• Managing support calls and acting as a first point of contact

• Identification and solution of support queries

• Liaison with Insurance companies, Brokers and other specialists

• Providing technical support

• Keeping the customer informed

• Escalating any unsolved queries to 3rd line

As a successful Customer Support Advisor you will need to be experienced in:

• Providing excellent Customer Service for both internal and external customers

• Working in the Insurance/Broker industry

• Great communication skills, including professional telephone manner

• Troubleshooting technical problems (preferably software related)

• Investigative and logical approach to problem solving

• Fully competent in Microsoft Office and Windows

It would be beneficial as a Customer Service Advisor if you have had experience in:

• 1st/2nd line IT Support

• Insurance industry

• Relevant Insurance industry qualifications

• Knowledge of Personal Lines Insurance

• Software house environment

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore. Salary up to £19,000; commensurate with experience.

We also operate a referral scheme so if you do know a Customer Support Advisor then please do get in touch!


Are you seeking a Customer Support Advisor position where you will:

• Be challenged

• Work hard

• Be provided with a vibrant, open plan, encouraging and social work environment

• Be provided with a great career opportunities, salary and wider benefits

My client are a leading software house providing software and web applications to over 40% of the market and are seeking a Customer Support Advisor to join their expanding team.

As a successful Customer Support Advisor your will be responsible for:

• Managing support calls and acting as a first point of contact

• Identification and solution of support queries

• Liaison with Insurance companies, Brokers and other specialists

• Providing technical support

• Keeping the customer informed

• Escalating any unsolved queries to 3rd line

As a successful Customer Support Advisor you will need to be experienced in:

• Providing excellent Customer Service for both internal and external customers

• Working in the Insurance/Broker industry

• Great communication skills, including professional telephone manner

• Troubleshooting technical problems (preferably software related)

• Investigative and logical approach to problem solving

• Fully competent in Microsoft Office and Windows

It would be beneficial as a Customer Service Advisor if you have had experience in:

• 1st/2nd line IT Support

• Insurance industry

• Relevant Insurance industry qualifications

• Knowledge of Personal Lines Insurance

• Software house environment

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore. Salary up to £19,000; commensurate with experience.

We also operate a referral scheme so if you do know a Customer Support Advisor then please do get in touch!


Please click here to contact sambirtwistle about this position now.

or Apply for this job online for this Job Position

< Go Back to Job Search

NOT FOUND WHAT YOU'RE LOOKING FOR?

Submit your CV to us and setup job alerts to notify you as and when new vacancies are added to our website.

Submit your CV Online

SEND THIS TO A FRIEND

Send this Job Vacancy to a friend by entering their email address below:

Your Name


Your Friends Email Address: