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IT Support Analyst

Ref No. SB27823
Job Title IT Support Analyst
Temp/Perm Permanent
Location Worcester
Salary Up to £18,500
Ref: SB27823

Title: IT Support Analyst

Temp/Perm: Permanent

Location: Worcester

Salary: Up to £18,500

Are you seeking an IT Support Analyst position where you will:

• Be challenged

• Work hard

• Be provided with a vibrant, open plan, encouraging and social work environment

• Be provided with a great career opportunities, salary and wider benefits

My client are a leading software house providing software and web applications to over 40% of the market and are seeking an IT Support Analyst to join their expanding team.

As a successful IT Support Analyst you will be responsible for:

• Managing support calls and acting as a point of escalation

• Identification and solution of support queries

• Providing technical support over the phone and remoting

• Keeping the customer informed

As a successful IT Support Analyst you will need to be experienced in:

• Providing excellent Customer Service for both internal and external customers

• Great communication skills, including professional telephone manner

• Troubleshooting technical problems (preferably server/software related)

• Investigative and logical approach to problem solving

• Fully competent in Microsoft Office and Windows

It would be beneficial as an IT Support Analyst if you have had experience in:

• 1st/2nd line IT Support

• Financial/Insurance/Banking Industries

• Software house environment

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore. Salary up to £18,500; commensurate with experience. Please note that this role will involve some out of hours working.

We also operate a referral scheme so if you do know any looking for IT Support Analyst positions then please do get in touch!




Are you seeking an IT Support Analyst position where you will:

• Be challenged

• Work hard

• Be provided with a vibrant, open plan, encouraging and social work environment

• Be provided with a great career opportunities, salary and wider benefits

My client are a leading software house providing software and web applications to over 40% of the market and are seeking an IT Support Analyst to join their expanding team.

As a successful IT Support Analyst you will be responsible for:

• Managing support calls and acting as a point of escalation

• Identification and solution of support queries

• Providing technical support over the phone and remoting

• Keeping the customer informed

As a successful IT Support Analyst you will need to be experienced in:

• Providing excellent Customer Service for both internal and external customers

• Great communication skills, including professional telephone manner

• Troubleshooting technical problems (preferably server/software related)

• Investigative and logical approach to problem solving

• Fully competent in Microsoft Office and Windows

It would be beneficial as an IT Support Analyst if you have had experience in:

• 1st/2nd line IT Support

• Financial/Insurance/Banking Industries

• Software house environment

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore. Salary up to £18,500; commensurate with experience. Please note that this role will involve some out of hours working.

We also operate a referral scheme so if you do know any looking for IT Support Analyst positions then please do get in touch!



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