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​Recruitment FAQs: The Questions Clients Really Ask

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When speaking to a recruitment partner for the first time, most hiring managers have a similar set of questions – whether they ask them straight away or not.

At Hewett Recruitment, we’ve always believed recruitment works best when it’s open, realistic and built on trust. So we’ve answered some of them for you here.

 

Why use a recruitment agency?

Most organisations can recruit themselves – and often do.

Where a recruitment partner adds value is in making the process more effective, less time consuming, and lower risk.

A good recruiter should help you:

  • Access candidates you won’t reach through adverts alone

  • Save time on screening and shortlisting

  • Navigate salary expectations and market conditions

  • Avoid rushed decisions when hiring pressure builds

  • Manage offers, counteroffers and expectations

For many of our clients, temp-to-perm recruitment plays a key role here – giving you the chance to assess someone in the role before making a long-term decision.

Visit Our Recruitment Services for more information.

 

What makes Hewett Recruitment different?

Most businesses are regularly contacted by recruiters. What our clients tend to value is not just what we do, but how we do it.

  • We are genuinely local, focused on the Three Counties

  • Our consultants work within clear specialisms

  • We take time to understand how your business actually operates – not just the job spec

Many of our client relationships span years. That comes from focusing on long-term success rather than short-term placements.

Take a look at our recentCase Studies to see why Clients choose Hewett Recruitment.

 

What roles do you cover?

We operate across a range of specialisms, with dedicated consultants in each:

This approach means you’re speaking to someone who understands your market – not just matching keywords to CVs.

 

How do you find candidates?

We don’t rely on a single sourcing method, and we don’t rely on job boards alone.

Our approach combines:

  • An established local network and candidate base

  • Advertising across key platforms

  • Proactive outreach and search

  • Referrals and long-term candidate relationships

For industrial temporary and temp-to-perm roles, we also meet every worker face-to-face before they start. That allows us to assess reliability, attitude and motivation – as well as completing full compliance checks.

Have a look at our Recruitment Services here.

 

How much does recruitment cost?

We’re always clear about fees from the outset, so there are no surprises.

Permanent recruitment

  • Typically 20% contingency fee, payable on start date (if we don’t make the placement, you don’t pay anything)

  • For exclusive projects, a £500 commitment fee applies (deducted from the final fee) to support a more proactive search

  • Includes a 10-week guarantee period – if you’re not satisfied, we will repeat the process for free.

Temporary and temp-to-perm recruitment

We agree a transparent hourly rate, which includes:

  • Pay and statutory costs

  • Payroll, insurance and compliance

  • Ongoing management and support

Rates vary depending on the role and shift pattern, but everything is agreed upfront.

Have a look at our Recruitment Packages in detail.

 

How does temp-to-perm recruitment work?

Temp-to-perm offers a practical way to reduce risk.

  • The individual starts on a temporary contract, employed by us

  • They work within your business in real conditions

  • You assess performance, pace and cultural fit over time

  • If it works, they transfer onto your payroll permanently

If it doesn’t, you’re not committed to a permanent hire.

The fee for the conversion from temp-to-perm reduces the longer a Temp works through the agency, eventually being fee-free.

 

What are the benefits of temp-to-perm?

When used properly, temp-to-perm isn’t a compromise – it’s a more controlled way to build a team.

It gives you:

  • Reduced hiring risk

  • Faster access to labour

  • Better long-term retention

  • Stronger cultural fit

For many of our clients, it’s now a core part of their workforce strategy.

Have a look at our Industrial Case Studies.

 

What happens if it doesn’t work out?

Recruitment doesn’t always go perfectly, and we plan for that.

  • Permanent hires are covered by a 10-week guarantee – we'll repeat the process completely free of charge

  • Temporary and temp-to-perm roles offer built-in flexibility

  • Any issues are addressed quickly and pragmatically

Our priority is to reduce risk upfront through clear briefing, honest advice and accurate representation of the role.

 

Why do recruiters call when we’re not hiring?

Not all recruitment conversations are reactive.

In many cases, the most valuable discussions happen before a role becomes urgent.

These early conversations help:

  • Identify upcoming pressure or growth

  • Share insight on candidate availability and pay expectations

  • Ensure you’re prepared when hiring needs change

So when you do need support, you’re starting from a much stronger position.

 

How long does recruitment usually take?

There’s no single answer, as it depends on the role, market conditions and how defined the brief is.

In general:

  • Temporary roles can often be filled quickly, particularly where there is an established talent pool. As quickly as later the same day, or sometimes as long as a couple of weeks for more specialist positions.

  • Permanent roles typically take longer, especially for specialist or senior positions as we need to accommodate more rigorous interview processes and notice periods. Dependant on interview preferences, it can be as little as a week, up to several months.

  • Temp-to-perm can offer a faster route to getting someone started while still allowing time to assess long-term fit.

A clear brief, realistic expectations and a responsive process will always make recruitment more efficient. We always recommend getting in touch as early as possible, so we can start scoping the market for you – even if you want to try recruiting directly for the first week or so.

 

Is it worth using a recruiter for just one role?

It often is – particularly if:

  • The role is business-critical

  • You don’t have time to manage the process internally

  • Previous attempts to recruit directly haven’t delivered the right result

Even for a single hire, having access to a wider network and market insight can make a significant difference to the outcome.

 

What’s the difference between contingent and exclusive recruitment?

  • Contingent recruitment means multiple agencies may be working on the same role, and you only pay once someone is successfully placed

  • Exclusive recruitment means you partner with one agency, typically with an upfront commitment, in return for a more focused and proactive search

In practice, exclusive recruitment often allows for a more thorough and consistent approach – but the right model depends on the role and your priorities.

How involved do we need to be in the recruitment process?

Recruitment tends to work best as a collaborative process.

We’ll manage the sourcing, screening and coordination, but your input is key when it comes to:

  • Defining what “good” looks like

  • Providing timely feedback

  • Representing your business effectively at interview stage

The strongest outcomes usually come when there’s clear communication on both sides.

 

Can you help shape the role or salary if we’re unsure?

Yes – this is a common starting point.

Sometimes the challenge isn’t finding candidates, it’s defining the role in a way that reflects the market. We can help by:

  • Sharing current salary benchmarks

  • Advising on candidate availability

  • Sense-checking job scope and expectations

A small amount of upfront alignment here often prevents delays later in the process.

 

A final thought

You don’t need to be actively hiring to have a useful conversation about recruitment.

Understanding what’s happening in the market – and having a relationship in place – often makes things much easier when the need does arise.

If you’d like to talk, we’ll always start by listening.

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