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1st line support/customer support advisor

  • Location

    Stevenage, Hertfordshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Up to £19000 per annum

  • Contact:

    Georgina Bedwell

  • Contact email:

    georgina@hewett-recruitment.co.uk

  • Job ref:

    GB29724_1551187468

  • Published:

    28 days ago

  • Expiry date:

    2019-03-28

1st Line Support/Customer Support Advisor

Stevenage

£19,000

Are you looking for a 1st line support role where you will:
*Provide on-site support both scheduled and reactive
*Be part of an innovative and creative team focussed on growing the business
*Be part of a friendly and informal working atmosphere
*Have the opportunity to progress in a fast-paced, cutting-edge technology environment!

My Client are a leading UK domain name and web hosting company with a reputation for great design and usability. They are looking for someone to join their team in their shiny new offices in Stevenage.

As a successful 1st line support advisor you will be responsible for:

*Providing 5-star customer service, technical support and sales support via LiveChat, phone and email
*Working towards personal and team targets for customer service and sales
*Troubleshooting and fixing a wide range of software-based technical issues
*Handling all types of customers and escalating their issue if you can't resolve it

A successful 1st line support advisor will have experience in:

*Troubleshooting and problem-solving
*High-volume helpdesk/call centre environment
*Call-logging and ticketing
*Previous tech support role

Company benefits:

* Company pension
* Holiday entitlement - 25 days per year (plus an extra day for your birthday)
* Childcare voucher scheme
* Subsidised local gym membership
* Secure bike storage
* Free fruit delivered twice a week
* Frequent team events
* Games room
* Relaxed working environment
* Uniform for those who want it
*Career and personal, professional development

This role as a 1st line support advisor is a full-time position working 37.5 hours per week. A shift pattern is in place to cover a 7-day working week with shifts from 0800-1630, 0900-1730, 11:30 - 20:00 and 1330-2200. Based in Stevenage and commutable from London, Essex, Bedfordshire, Cambridgeshire and Buckinghamshire.

If you happen to know a 1st line support advisor who may be interested, we do also have a referral scheme so please do let us know.