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2nd Line Application Support Consultant

  • Location

    Kidderminster, Worcestershire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    plus benefits

  • Contact:

    Luke McNamara

  • Contact email:

    lukem@hewett-recruitment.co.uk

  • Job ref:

    LM030922_1578499406

  • Published:

    6 months ago

  • Expiry date:

    2020-01-15

  • Startdate:

    asap

  • Consultant:

    #

2nd Line Application Support Consultant

Are you a 2nd Line Application Support Consultant where you will:

-Earn an attractive and competitive salary dependent on experience
-Have weekly dress down days
-Enjoy 25 days holiday - with the option to sell or buy more
-Work for an established IT solutions provider who have been in operation for 40 years, working with over 1,200 businesses in the UK
-Enjoy employee benefits including leisure, travel and retail discounts

The company are a provider of IT Solutions to SMEs across the UK who are now looking to recruit a 2nd Line Application Support Consultant to join their software support team. The primary function of the role is support and deliver exceptional service to the company's customers.

The help-desk team comprises of 1st-3rd Line Consultants who record, manage, and resolve customer incidents. The role of the 2nd Line Consultant is to manage incidents that are escalated from 1st Line Consultants. Collaborating closely with Sales, Account Management and Software Development teams to ensure ultimate customer satisfaction throughout their experience with the company.

As a successful 2nd Line Application Support Consultant you will be responsible for:

-Review program codes, with a familiarisation of indexed sequential file structures
-De-bug programs where possible errors have been reported
-Identify recurring customers issues, highlighting to the Application Support Team Leader where necessary
-Ensure exceptional customer care and service is always delivered
-Write programmes to extract data

As a 2nd line Application Support Consultant you should be experienced in:

-Programming background and knowledge of "vi" editor
-Experience with supporting Linux servers
-Knowledge of Windows and SQL beneficial
-A good knowledge of ERP software systems, sales order processing, warehouse management and financials

This 2nd Line Application Support Consultant opportunity is based in Kidderminster and is commutable from Worcester, Worcestershire, Bromsgrove, Droitwich, Redditch, Hereford, Malvern, Pershore, Lower Broadheath, Powick, Halesowen, Whittington, Stourport-On-Severn, Bewdley, and Stourbridge.

We operate a referral scheme so if you know a 2nd Line Application Support Consultant then please get in touch!