2nd Line Support Engineer

Posted 12 January 2022
Salary £22000 - £28000 per annum
LocationWorcestershire
Job type Permanent
DisciplineITInfrastructure and Support
ReferenceHQ33293_1641988110
Contact NameCharlotte Archer

Job description

Are you a 2rd Line Support Engineer looking to join a growing company where your level of knowledge and expertise will position you as a subject matter expert?

If the answer is yes then read on!

My client are a Managed Service Provider based Stourport-on-Severn, looking for a passionate individual to deliver a high quality service to external customers within the local area.

This 2nd line support role will be supporting the customers in the business by:

  • Providing IT Troubleshooting via telephone and remote support software

  • Log activity and incidents onto service desk system

  • 2nd line escalation from 1st line support engineers

  • To provide some onsite solution implementation

  • Providing high level customer care and building relationships with customers

To be successful in this 2nd Line Support role my client are looking for the following attributes and experience:

  • Knowledge of virtualisation technologies (Hyper-V/VMWare)

  • some Server, Storage and Networking knowledge

  • Experience with Microsoft Windows Servers and Desktops

  • Administration of Microsoft 365

  • Good knowledge of Active Directory

  • Some experience with VOIP (desirable)

  • Suitable personal skills to build relationships with clients

  • Highly effective communication skills and phone manner

  • Ability to handle challenging customer situations and work under pressure

  • Ability to prioritise workload and multi-task

This role requires travel within the local area, therefore a full clean driving licence and own vehicle is essential. A DBS will be required once in the role.

If successful, this role is paying a salary dependant on experience of between £22,000 - £25,000.

This role is based in Stourport-on-Severn and is commutable from Bewdley, Kidderminster, Cleobury Mortimer, Stourbridge, Birmingham, Telford, Wolverhampton, Bromsgrove, Bridgnorth, Smethwick, Halesowen, Droitwich Spa, Stoke Prior and Redditch.

If you happen to know a 2nd Line Support Technician who may be suitable, please do get in touch as we do operate a referral scheme.