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2nd Line Support Engineer

  • Location

    Stourport-On-Severn, Worcestershire

  • Sector:

    Infrastructure and Support

  • Job type:

    Permanent

  • Salary:

    £22000 - £28000 per annum

  • Contact:

    Charlotte Archer

  • Contact email:

    charlotte@hewett-recruitment.co.uk

  • Job ref:

    HQ33293_1641988110

  • Published:

    8 days ago

  • Expiry date:

    2022-02-11

Are you a 2rd Line Support Engineer looking to join a growing company where your level of knowledge and expertise will position you as a subject matter expert?

If the answer is yes then read on!

My client are a Managed Service Provider based Stourport-on-Severn, looking for a passionate individual to deliver a high quality service to external customers within the local area.

This 2nd line support role will be supporting the customers in the business by:

  • Providing IT Troubleshooting via telephone and remote support software
  • Log activity and incidents onto service desk system
  • 2nd line escalation from 1st line support engineers
  • To provide some onsite solution implementation
  • Providing high level customer care and building relationships with customers

To be successful in this 2nd Line Support role my client are looking for the following attributes and experience:

  • Knowledge of virtualisation technologies (Hyper-V/VMWare)
  • some Server, Storage and Networking knowledge
  • Experience with Microsoft Windows Servers and Desktops
  • Administration of Microsoft 365
  • Good knowledge of Active Directory
  • Some experience with VOIP (desirable)
  • Suitable personal skills to build relationships with clients
  • Highly effective communication skills and phone manner
  • Ability to handle challenging customer situations and work under pressure
  • Ability to prioritise workload and multi-task

This role requires travel within the local area, therefore a full clean driving licence and own vehicle is essential. A DBS will be required once in the role.

If successful, this role is paying a salary dependant on experience of between £22,000 - £25,000.

This role is based in Stourport-on-Severn and is commutable from Bewdley, Kidderminster, Cleobury Mortimer, Stourbridge, Birmingham, Telford, Wolverhampton, Bromsgrove, Bridgnorth, Smethwick, Halesowen, Droitwich Spa, Stoke Prior and Redditch.

If you happen to know a 2nd Line Support Technician who may be suitable, please do get in touch as we do operate a referral scheme.