Tipton, West Midlands
12 months ago
As Administration Team Manager, you will provide full administration support to the Commercial Management Team and be responsible for facilitating and administering pricing activity. You will lead a small team of 3 responsible for receiving and processing all sales orders ensuring accuracy of order processing, providing a high level of customer service.
The role will involve working closely with the internal sales teams, improving systems and processes and dealing directly with customers to include the management of escalated issues and weekly / monthly management reporting.
To aid and support the business with the implementation of customer price increases in our ERP system.
Run off monthly reports and ensure regular housekeeping is done to ensure that customer price lists are kept updated.
To ensure sales admin team administer and manage SOP in line with KPI's.
To ensure that the internal sales team are checking on the progress of open sales orders and keeping customers informed.
To ensure internal sales team deal with B2B and B2C customer queries quickly and efficiently.
In liaison with the Customer Service Manager look for areas where the wider sales team can improve OTIF and reduce customer sales errors.
In liaison with the SOP, commercial and accounts team ensure that EDI is working effectively and advise any needs for improvement.
Identifying systems and processes to help improve company performance.
Attend monthly second tier business plan meetings and report on team KPI's.
Complete New Part Request Form for new products and ensure volumetric data is collected.
Liaison with the Accounts department and Area Sales Managers and Agents with regards to new customer accounts.
Training new team members and ensuring continued development, through 1-2-1's and yearly PDR's.
Previous background in Administration / Customer Service office management.
Self-starter, able to work autonomously, delivering results.
Able to work in a fast paced environment.
Motivated and able to motivate others.
Strong administration and IT skills.
Experience of working with ERP and EDI systems advantageous.
To be able to communicate effectively in both the spoken word or in writing whatever is appropriate to the audience.
Competitive salary based on experience.
33 days holiday (including Bank Holidays).
Profit Related Pay.
Based in Dudley.
Monday to Friday 8:30am to 5:30pm.