CRM Manager

Posted 13 May 2022
Salary £45000 - £50000 per annum
LocationEngland
Job type Permanent
DisciplineIT and TechnicalSoftware Delivery
ReferenceHQ33540_1652436849
Contact NameCharlotte Archer

Job description

This is an excellent opportunity to work for a market leading manufacturer who have been at the forefront of the industry for many years. Due to increased demand, my client now has a requirement for a European CRM System Manager.

Reporting to the European Sales and Marketing division, your main role will be to develop the company CRM system to support the growing requirements of the business strategy.

Main responsibilities for the successful European CRM Systems Manager:

  • Working with the Business Systems Development function to customise Dynamics 365 CE to meet business needs.
  • Deliver end-to-end implementation from requirements gathering, analysis, development project management and deployment.
  • Improve the user experience and usage of CRM to ensure users across European territories meet their sales goals.
  • Working with the sales and marketing organisation as a system champion: drive knowledge and promote the value of CRM throughout the business.
  • Design, contribute to, deliver and manage configurations, implementations, integrations and solutions in partnership with the Business Systems Department .
  • Produce documentation and training materials for all developments.
  • Manage testing program ensuring that the application or architecture meets agreed Quality standards.
  • Full responsibility of specifying and creating dashboards, views, business processes, work-flows and dialogs, templates, reports, fields and forms.
  • Ensure data security and compliance of GDPR at all times including data cleaning and the design security roles for agreed user groups .
  • Monitor and report the activities of all users in D365 CE.
  • Design and implement an effective strategy for all internal, external, indirect and direct CRM

As a successful European CRM Systems Manager you will have:

  • Extensive experience and understanding of MS Dynamics CRM functionalities and business processes.
  • Experience developing CRM functionalities that support the sales and marketing strategy .
  • Experience of creating solutions for a variety of users in a multi-channel sales environment.
  • Experience working with the wider Microsoft Office 365 ecosystem.
  • Knowledge of JavaScript, SQL Server, SSRS, Web API.
  • Experience in communicating across a European business in a matrix organisational structure.
  • Good interpersonal and problem-solving skills.
  • Be analytical, well-organized, can prioritise workload to meet targets/deadlines.
  • Capable of working collaboratively with technical developers as well as European heads of business.

With a starting salary of between £45,000 - £50,000, the successful candidate can also expect the following:

  • Join a successful, Worcester based, multi-national manufacturing company.
  • Excellent career potential
  • Benefits that include 25 days holiday plus bank holidays, 8% company contribution pension, private health care, 4x death in service, free uniform, free parking and also a subsidised restaurant on site.

With a flexible approach to hybrid working, this role can be remote with visits to the office as and when required, which are located in Worcester.