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Customer Account Coordinator

  • Location

    Worcester, Worcestershire

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    £17000 - £19000 per annum

  • Contact:

    Kate Turnbull

  • Contact email:

    kate@hewett-recruitment.co.uk

  • Job ref:

    KT 29583_1549019929

  • Published:

    3 months ago

  • Expiry date:

    2019-03-03

  • Consultant:

    #

Customer Account Coordinator

Our client is looking for an individual who is happy to be trained on all areas of looking after customer accounts and who can demonstrate a genuine enthusiasm. If you are looking for a Customer Account Coordinator position where:

*You will develop and build relationships
*You will be part of a busy and supportive team
*You will have opportunities to take on additional responsibilities

As a Customer Account Coordinator your responsibilities will include (but are not limited to):
*Ensuring the customer receives the correct order within a the agreed timeframe
*Discuss customer requirements and liaise with the team leader to ensure they are within the capability of the organisation
*Handling and resolving customer complaints and queries quickly and efficiently
*Helping the external sales team to maintain stock levels by monitoring usage and advising them of trends
*Progressing and chasing production orders to ensure delivery is kept and keep the customer informed throughout

The following skills and experience are required:

*Excellent verbal and written communication skills
*The ability to deal with people at all levels, on the phone and in person
*Confidence to liaise and negotiate with customers
*A flexible approach to work and the ability to work under your own initiative
*Confidence on Microsoft Office packages

This role is based in Worcester and offers a salary of up to 19K (depending on experience).