Customer Advisor (Technical / Engineering)

Customer Advisor

As part of a small, customer support team this role will be integral to offering key customer service and support and requires someone with a strong technical acumen and an ability to deliver technical information and support in a confident manner. Dealing with initial customer enquiry through to order completion, the successful candidate will have worked in a similar role and be able to demonstrate an exceptional level of customer service skills.

Some key duties and responsibilities will include (but not be limited to):

Dealing with new enquiries

• Entering and processing orders
• Responding to all incoming calls and emails
• Specifying and ordering parts as required
• Providing quotations
• Delivering remote diagnosis and problem solving video sessions
• Supporting customers on the phone and through video links

You will need to be an individual who enjoys being part of a small team and someone who is confident in delivering and presenting to clients both on the phone as well as interactively.

Skills and experience required:

• Excellent customer service and relationship building skills
• Previous experience in a similar role
• Strong technical acumen with an ability to learn about technical products
• Experience within an Engineering environment (preferred)
• Confident telephone manner
• Strong IT skills
• Excellent attention to detail
• A proactive attitude and a team player

Based in Pershore our client is offering a salary of £20k