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Customer Advisor (Technical / Engineering)

  • Location

    Pershore, Worcestershire

  • Sector:


  • Job type:


  • Salary:

    Up to £20000 per annum

  • Contact:

    Kate Turnbull

  • Contact email:


  • Job ref:

    KT 32180_1617959621

  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


Customer Advisor

As part of a small, customer support team this role will be integral to offering key customer service and support and requires someone with a strong technical acumen and an ability to deliver technical information and support in a confident manner. Dealing with initial customer enquiry through to order completion, the successful candidate will have worked in a similar role and be able to demonstrate an exceptional level of customer service skills.

Some key duties and responsibilities will include (but not be limited to):

Dealing with new enquiries

  • Entering and processing orders
  • Responding to all incoming calls and emails
  • Specifying and ordering parts as required
  • Providing quotations
  • Delivering remote diagnosis and problem solving video sessions
  • Supporting customers on the phone and through video links

You will need to be an individual who enjoys being part of a small team and someone who is confident in delivering and presenting to clients both on the phone as well as interactively.

Skills and experience required:

  • Excellent customer service and relationship building skills
  • Previous experience in a similar role
  • Strong technical acumen with an ability to learn about technical products
  • Experience within an Engineering environment (preferred)
  • Confident telephone manner
  • Strong IT skills
  • Excellent attention to detail
  • A proactive attitude and a team player

Based in Pershore our client is offering a salary of £20k