Customer & Software Support

Salary: £28,500
Location: Bromsgrove
Hours: 37.5 hours per week, working either 8:30am-4:30pm or 9:00am-5:00pm
Contract: Permanent, full-time
Working arrangement: Fully office-based

Do you have customer support experience and an interest in technology?

We are recruiting a Customer & Software Support Representative for an business in Bromsgrove. You'll join a friendly, supportive team with a genuinely positive working culture.

You'll be the first point of contact for customers, helping them use the company's software and providing clear, practical guidance. You don't need to be highly technical but you should be comfortable using computers, learning new systems and explaining things clearly.

What you'll be doing

• Responding to customer queries by telephone and email
• Helping customers use the company's software confidently
• Providing clear, step-by-step guidance
• Listening to customers and asking questions to understand their issue
• Accurately recording customer queries and updates
• Escalating more complex technical issues to the appropriate team
• Sharing customer feedback to help improve the software and service
• Working closely with colleagues to deliver an excellent customer experience

What we're looking for

• Previous experience in customer service or customer support
• A genuine interest in software and technology
• Confidence using computers and learning new systems
• Clear written and verbal communication skills
• A calm, patient and helpful approach
• Good organisation and attention to detail
• A practical approach to problem-solving

Full training will be provided.

This is an excellent opportunity to join a welcoming company where customer service, teamwork and employee development are genuinely valued.

Applicants must be able to commute reliably to Bromsgrove, as this position is fully office-based.