Customer Export Administrator (Maternity cover)

Customer Export Administrator (Maternity contract)

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  Are you looking for an opportunity where you can develop your existing customer service / export skills and would you thrive on working as part of a supportive 'hands on' team? If you would like an opportunity to be part of this hugely successful and growing organisation within a hugely popular industry sector, this could be an ideal opportunity for you!
  
  Previous Export experience is required and exceptional customer service within a commercial environment is essential as is the ability to work within a fast paced, varied and fun environment.
  
  Some key duties and responsibilities will include (but not be limited to):
  
  Entering international customer orders
  * Managing orders from receipt to despatch and arrival in country
  * Obtaining freight quotes, booking sea and air freight shipments and establishing effective working relationships with freight forwarders and groupage hauliers
  * Preparing export documentation
  * Liaising with internal departments (Planning, Accounts, Technical, Warehouse etc.) to successfully resolve customer queries and concerns
  * Responding to customer enquiries
  * Supporting and operating in close partnership with external sales team
  * Recording and responding effectively to customer complaints in a timely manner
  * Acting as a link between customers and our Technical team during product registration
  
  Skills and experience required:
  
  * Ideally two years' experience in export customer service
  * Experience of working in a fast paced environment
• An ability to juggle administration tasks along with incoming calls and live chat queries
  Previous experience of dealing with customers and resolving queries
• A confident communicator with exceptional verbal and written skills
  * Highly confident with Microsoft Office packages
  * An ability to prioritise and work under pressure
  * A team player who demonstrates a genuine passion and drive
  
  Additional information:
  
  * Location - Droitwich outskirts (own transport essential)
  * £Competitive