Customer Service Advisor

The Role

As Customer Service Advisor you will be part of an experienced and established team, working in a busy and fast paced environment. You will be tasked with delivering a consistently high level of customer service to all customers, responding to all queries and issues in a timely, professional manner.

It is important to note that this opportunity will include working an occasional weekend once every 9 weeks.

Responsibilities

• Deal with internal and external service users in a courteous and professional manner.
• Build excellent rapport with customers.
• Proactively keep customers informed of progress and service issues concerning the progress of their orders.
• To undertake all tasks within the Customer Service Team, to include in addition to customer updates; returns processing and invoicing.
• Assist other departments by providing accurate and timely information and support where possible.
• Assist with general departmental housekeeping.
• Prioritise key tasks to ensure consistent and thorough level of service attained at all times.
• Answer queries and deal in a professional and appropriate manner at all times.
• Provide regular updates to Customer Service Team Leader, keeping them up to date with all latest issues and developments.
• Proactively make suggestions to adhere to the culture of continuous improvement.
• Deputise for members of wider team as and where required, cross-training for maximum effectiveness.
• Duties to be carried out in line with company policy and procedure

Requirements

• MUST have previous telephone customer service experience.
• Excellent communication skills.
• High levels of attention to detail.
• Professional telephone manner and excellent customer service skills.
• High levels of IT proficiency (MS Office).
• Able to demonstrate strong people skills

Based in Kidderminster, Worcestershire.

Monday to Friday 37.5 hours. To include working one weekend every 9 weeks.

Salary dependant on experience.