Up to £9 per hour
2 months ago
19 June 2019
If you are Customer Services professional who is immediately available, thrives on the delivery of outstanding customer service within a large team environment and wants to work for a fantastic organisation then this is for you!
Working for an organisation that prides itself on the level of customer service they provide as well as the engagement of its staff, you will be an individual who can identify with the necessity to listen effectively and respond to customer requests.
As Customer Service Advisor your duties and responsibilities will include (but not be limited to):
*Providing a front line service for any enquiries from customers, including telephone, face to face and digital
*Resolving customer issues in a timely and professional manner
*Actioning requests and booking appointments
*Providing advice and support
*Updating and using all systems to ensure information is recorded accurately
*Actively participating in and undertaking continuous improvement of service delivery
*To provide administrative support as required
Full training will be provided for this Customer Service Advisor role but previous experience in a similar position is highly desirable. This is a 3 month temporary opportunity.
As Customer Service Advisor, essential skills required include:
*Exceptional communication and interpersonal skills
*A strong team player who can also demonstrate the ability to work without constant supervision
*A flexible attitude and willingness to embrace change
*A demonstrable confident and professional demeanour with an ability to resolve issues calmly
*An ability to learn new information quickly
This Customer Service Advisor position is based in Worcester, easily commutable from Malvern, Ledbury, Pershore, Evesham, Worcester, Droitwich. The working hours are 09:00 - 17:00 Monday to Friday.