Customer Services Advisor

This is an excellent opportunity to be part of a hugely successful and growing organisation who can offer fantastic opportunities and a great team working environment within a hugely popular industry sector.

Our client is looking for an experienced customer services professional who has worked within a commercial environment and can demonstrate strong IT and administration skills. A lover of animals (especially dogs!) would thrive on working in this organisation!

Some key duties and responsibilities will include (but not be limited to):

*Building and maintaining relationships with the existing customer accounts
*Responding and processing orders and enquiries and managing daily administrative tasks
*Comprehensively understanding the product range and brand values
*Managing complaints effectively and responding in a professional manner
*Promoting new products and ranges to customers
*Participating in specific projects as required

Skills and experience required for the Customer Service position:

*Previous Customer Service experience in a commercial environment
*Exceptional verbal and written communication skills
*A self-starter who can think on their feet
*A passionate interest in animal care
*A team player who can adapt to changes
*Experience of working in a fast paced environment
*Excellent attention to detail and strong administration skills
*Confident on Microsoft Office and databases

£Competitive salary
Location Droitwich (own transport essential)
Monday - Friday

Customer Service Advisor