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Customer Service Advisor

  • Location

    Worcester, Worcestershire

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    Up to £17000 per annum

  • Contact:

    Ella Campbell

  • Contact email:

    ella@hewett-recruitment.co.uk

  • Job ref:

    EC28799_1538484722

  • Published:

    about 2 months ago

  • Expiry date:

    2018-10-16

  • Startdate:

    ASAP

  • Consultant:

    #


Are you looking for a Customer Service Advisor role where:

*You will work as part of a busy and supportive team Property Management team
*You will act as the first point of contact for all internal and external customers
*There are excellent opportunities for career progression for those who exceed expectations!

As a Customer Service Advisor your duties will include:

*Working collaboratively and on a one to one basis with the Property Service Manager
*Recording and monitoring value of repairs and time scheduled to complete work (creating reports and feeding information back to supervisors)
*Building lasting relationships with technicians and advisers
*Processing both planned and urgent repairs requests in a clear and methodical manner
*Resolving any queries and complaints in a professional and polite manner
*Using bespoke and in-house software to track repairs/maintenance work, as well as Microsoft Office packages to report information


As a successful Customer Service Advisor the following skills and experience are essential:

*An ability to work effectively within a reactive environment with meet tight and changeable deadlines
*Excellent customer service and communication skills at all levels
*A personable and professional telephone manner, and ability to liaise with people at all levels
*Strong computer literacy (MS Office suite) and ability to quickly pick up new systems
*Self-motivated and willingness to learn

This role is based in Worcester and is offering a salary of £16.5K increasing to £17K after probation with additional opportunities for salary increases based on performance