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Customer Service Coordinator

  • Location

    Worcester, Worcestershire

  • Sector:

    Commercial

  • Job type:

    Temporary

  • Salary:

    Up to £9.89 per hour

  • Contact:

    Lara Hall

  • Contact email:

    lara@hewett-recruitment.co.uk

  • Job ref:

    HQ00032768_1630417940

  • Published:

    27 days ago

  • Expiry date:

    2021-10-03

  • Startdate:

    ASAP

Customer Service Coordinator - Immediate starting opportunities. No experience necessary!

Are you looking for a customer service position where you will be fully trained and supported, with the opportunity for a permanent contract? This role could be suitable for anyone with an interest or flare for customer service, whether you have experience or not. Do you have an upbeat persona and happy to be actively on the telephone to customers? Can you be confident andf outgoing to assist with customer related queries?

We are recruiting for Customer Service Advisors to be based in the Worcester office at Whittington, just near the motorway junction. The roles are working within the housing market, so you will be dealing with tenants, helping them with queries in relation to payments and maintenance.

Customer Service Coordinator Responsibilities

  • Be the first point of contact for customers - providing them with great communication and rounded information in a helpful, empathic, knowledgeable and courteous manner
  • Provide resolutions and actively promote business service offerings to customers - being the frontline of the brand
  • Responding to inbound telephone and email queries
  • liaising with, updating and supporting Property Managers in order to ensure customer and development issues deliver resolutions promptly
  • Raising maintenance orders and liaise with contractors as appropriate in relation to work required
  • To ensure internal databases are updated accurately and regularly
  • To manage and document customer requests efficiently for the supply of keys, fobs and permits
  • Take credit/debit card payments ensuring all details are correct and secure

Customer Service Coordinator Requirements

  • Demonstrable ability to provide an exceptional customer service.
  • Upbeat, confident and able to jum straight in on the phones to customers.
  • Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality.
  • Able to work with autonomy and as part of a wider team
  • Efficient in maintaining administration and record keeping electronically
  • Demonstrable ability dealing with problems and challenges effectively.
  • Ability to work under pressure. Resilient, able to prioritise and manage time effectively.
  • Excellent IT skills

35 hours a week with various shifts available: 08:00-16:00, 09:00-17:00, 10:30-19:00 Mon-Fri