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Customer Service Export Assistant

  • Location

    Droitwich, Worcestershire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Kate Turnbull

  • Contact email:


  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


  • Startdate:


  • Consultant:


Customer Service Export Assistant KT 28228

Are you looking for an opportunity where you can develop your existing customer service / export skills and would you thrive on working as part of a small 'hands on' team? If you would like an opportunity to be part of this hugely successful and growing organisation who can offer career development within a hugely popular industry sector, this could be an ideal opportunity for you!

Previous customer service and ideally export experience within a commercial environment is required as is the ability to work within a fast paced, varied and fun environment.

Some key duties and responsibilities will include (but not be limited to):

* Entering international customer orders
* Manage orders from receipt to despatch and arrival in country
* Obtaining freight quotes, booking sea and air freight shipments and establishing effective working relationships with freight forwarders and groupage hauliers
* Preparing export documentation
* Liaising with internal departments (Planning, Accounts, Technical, Warehouse etc.) to successfully resolve customer queries and concerns
* Responding to customer enquiries
* Supporting and operating in close partnership with external sales team
* Recording and responding effectively to customer complaints in a timely manner
* Acting as a link between customers and our Technical team during product registration

Skills and experience:

* Ideally one years' experience in a similar role
* Experience of working in a fast paced environment
* Previous experience of dealing with customers and resolving queries
* A confident communicator with exceptional verbal and written skills
* Confident on Microsoft Office packages
* An ability to prioritise and work under pressure
* A team player who demonstrates a genuine passion and drive

Additional information:

* Location - Droitwich outskirts (own transport essential)
* £Competitive