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Customer Services Advisor

  • Location

    Worcester, Worcestershire

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    Up to £19543 per annum

  • Contact:

    Kate Turnbull

  • Contact email:

    kate@hewett-recruitment.co.uk

  • Job ref:

    KT 30219_1560510686

  • Published:

    3 months ago

  • Expiry date:

    2019-06-21

  • Consultant:

    #

Customer Services Advisor

If you are Customer Services professional who thrives on the delivery of outstanding customer service, within a large team environment, this could be an ideal opportunity! Working for an organisation that prides itself on the development for its staff as well as offering attractive benefits and salary, you will be an individual who can identify with the necessity to listen effectively and respond to customer requests.

Key duties and responsibilities will include (but not be limited to):

*Providing a front line service for any enquiries from customers, including telephone, face to face and digital
*Resolving customer issues in a timely and professional manner
*Actioning requests and booking appointments
*Providing advice and support
*Updating and using all systems to ensure information is recorded accurately
*Actively participating in and undertaking continuous improvement of service delivery
*To provide administrative support as required

Full training will be provided for this Customer Services role but previous experience in a similar position is highly desirable.

Essential skills required:

*Exceptional communication and interpersonal skills
*A strong team player who can also demonstrate the ability to work without constant supervision
*A flexible attitude and willingness to embrace change
*A demonstrable confident and professional demeanour with an ability to resolve issues calmly
*An ability to learn new information quickly

This role is based in in Worcester and offers a competitive salary of £19, 543