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Customer Services Advisor

  • Location

    Worcester, Worcestershire

  • Sector:


  • Job type:


  • Salary:

    Up to £16000 per annum

  • Contact:

    Kate Turnbull

  • Contact email:


  • Job ref:

    KT 28711_1533286199

  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


Customer Services Advisor

Are you looking for a customer services role where you will:

* Work within a growing and exciting organisation
* Be the first point of contact for internal and external contacts
* Work within an organisation with excellent career opportunities

We are currently recruiting for a client who is looking to employ motivated, driven and positive individuals into their teams and be part of an exciting growth and development plan.

As a successful customer services candidate your responsibilities will include:

* Provide a welcoming and professional first impression of the company to all visitors to at the premises.
* Ensure that all incoming calls/enquiries are answered within the set KPIs, the company charter and in a welcoming and empathetic manner
* Deal with all general enquiry tasks and ensure that any more in depth customer enquiry is directed to the correct teams for resolution as appropriate.
* Ensure that sufficient information is captured and recorded on the CRM system
* Register requests with accurate detail and appropriate priority

To be considered for this Customer Services role you must:

* Posses excellent communication skills
* Demonstrate strong Microsoft Office skills
* Have excellent attention to detail / accuracy
* Be an excellent team player

It would be advantageous for a Customer Service Candidate to:

* Have previous experience within a Customer Service role
* Be experienced within a commercial environment

Location - Worcester
Salary - £16k