Customer Services Team Leader

  • Location

    Worcester, Worcestershire

  • Sector:


  • Job type:


  • Salary:

    £18000 - £22000 per annum

  • Contact:

    Kate Turnbull

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


  • Consultant:


Customer Services Team Leader (KT 27951)

If you are passionate about the delivery of exceptional customer service and thrive on coaching and mentoring others to do the same, this could be the perfect opportunity for you! As an excellent communicator and strong relationship builder, you will have the drive and enthusiasm to motivate your team into achieving the very best

Some key duties and responsibilities will include (but bot be limited to):

*Leading and coaching a small team of customer service advisors
*Ensuring that all incoming calls are answered within the set KPIs
*Ensuring that all information is recorded accurately
*Reporting on agreed performance criteria and overall performance of the team and individuals
*Building rapport with external customers as well as internal departments
*Ensuring that all customer complaints are dealt with in a timely and professional manner
*Embracing training and development opportunities
*Sharing best practice and supporting overall team development and knowledge
*Adopting a flexible approach to both the team and business overall

Skills and experience required:

*A minimum of one year's line management experience in a call handling customer service environment
*Exceptional communication skills at all levels - verbal and written
*Excellent relationship building skills with both customers and internal departments
*Excellent and confident IT skills
*An ability to work under pressure and prioritise - leading by example to the team

This is an organisation that takes pride in developing its staff and is an excellent opportunity for individual who is naturally motivated and passionate about customer services as well as heading up a team.

Location - Worcester
Salary - £18 - £22k (depending on experience)