Customer Support Advisor
- Posted 02 September 2021
- Salary Up to £18000 per annum
- LocationWorcester
- Job type Permanent
- DisciplineIT and Technical
- ReferenceCS32352_1630584039
- Contact NameChris Swann
Job description
1st Line Support/Customer Support Advisor
Worcester
£18,000
Are you looking for a 1st line support role where you will:
* Provide on-site support both scheduled and reactive
* Be part of an innovative and creative team focussed on growing the business
* Be part of a friendly and informal working atmosphere
* Have the opportunity to progress in a fast-paced, cutting-edge technology environment!
My Client are a leading UK IT company with a reputation for great design and usability. They are looking for someone to join their growing team.
As a successful Customer Support Advisor/ 1st line support advisor you will be responsible for:
* Providing 5-star customer service, technical support and sales support via LiveChat, phone and email
* Working towards personal and team targets for customer service and sales
* Troubleshooting and fixing a wide range of software-based technical issues
* Handling all types of customers and escalating their issue if you can't resolve it
A successful Customer Support Advisor/ 1st line support advisor will have experience in:
* Troubleshooting and problem-solving
* High-volume helpdesk/call centre environment
* Call-logging and ticketing
* Previous tech support role
Company benefits:
* Company pension
* Holiday entitlement - 25 days per year (plus an extra day for your birthday)
* Frequent team events
* Relaxed working environment
* Uniform for those who want it
* Career and personal, professional development
This role as a 1st line support advisor is a full-time position working 37.5 hours per week. A shift pattern is in place to cover a 7-day working week with shifts from 0800-1630, 0900-1730, 11:30 - 20:00 and 1330-2200. Based in Worcester
If you happen to know a Customer Support Advisor/ 1st line support advisor who may be interested, we do also have a referral scheme so please do let us know.