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Customer Support Advisor

  • Location

    Worcester

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Up to £18000 per annum

  • Contact:

    Chris Swann

  • Contact email:

    chris@hewett-recruitment.co.uk

  • Job ref:

    CS32352_1630584039

  • Published:

    25 days ago

  • Expiry date:

    2021-09-16

  • Consultant:

    ConsultantDrop

1st Line Support/Customer Support Advisor

Worcester

£18,000

Are you looking for a 1st line support role where you will:
* Provide on-site support both scheduled and reactive
* Be part of an innovative and creative team focussed on growing the business
* Be part of a friendly and informal working atmosphere
* Have the opportunity to progress in a fast-paced, cutting-edge technology environment!

My Client are a leading UK IT company with a reputation for great design and usability. They are looking for someone to join their growing team.

As a successful Customer Support Advisor/ 1st line support advisor you will be responsible for:

* Providing 5-star customer service, technical support and sales support via LiveChat, phone and email
* Working towards personal and team targets for customer service and sales
* Troubleshooting and fixing a wide range of software-based technical issues
* Handling all types of customers and escalating their issue if you can't resolve it

A successful Customer Support Advisor/ 1st line support advisor will have experience in:

* Troubleshooting and problem-solving
* High-volume helpdesk/call centre environment
* Call-logging and ticketing
* Previous tech support role

Company benefits:

* Company pension
* Holiday entitlement - 25 days per year (plus an extra day for your birthday)
* Frequent team events
* Relaxed working environment
* Uniform for those who want it
* Career and personal, professional development

This role as a 1st line support advisor is a full-time position working 37.5 hours per week. A shift pattern is in place to cover a 7-day working week with shifts from 0800-1630, 0900-1730, 11:30 - 20:00 and 1330-2200. Based in Worcester

If you happen to know a Customer Support Advisor/ 1st line support advisor who may be interested, we do also have a referral scheme so please do let us know.