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Depot Manager

  • Location

    Kidderminster, Worcestershire

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    £25000 - £30000 per annum

  • Contact:

    Anthony Andrews

  • Contact email:

    anthony@hewett-recruitment.co.uk

  • Job ref:

    AA30043_1556810465

  • Published:

    25 days ago

  • Expiry date:

    2019-06-01

  • Startdate:

    ASAP

Due to a retirement, an opportunity is available for a Depot Manager with a small but well established and successful automotive and outdoor adventure parts and equipment business.

Reporting to the Business Owner / Director, this is a hands on role with the Depot Manager involved in all areas of the business, working very closely with the warehouse, ordering of stock / parts, planning loads for dispatch (both UK & overseas), planning and booking jobs in to the workshop and dealing directly with customers.

The Depot Manager will also help manage and motivate a small team of staff to deliver all round exceptional service and meet customer expectations.

Responsibilities:
*Ensure all product and service knowledge is up to date in order to provide customers with advice and excellent all round customer service.
*Act as a front of house point of contact for customers, dealing with customers in person, by telephone and email and by live, online chat.
*Deal with customer queries, issues and complaints.
*Receive and process customer orders.
*Book jobs in to the workshop (servicing and repairs etc).
*Process electronic payments.
*Help shape the business for the future, putting forward ideas and suggestions for improvements and implementing appropriate changes.
*Ordering of new stock and parts.
*Planning loads for dispatch both UK and overseas.

Requirements:

*Experience of motor trade or outdoor adventure industry is ESSENTIAL.
*Knowledge of parts / parts systems / electronic catalogues is ESSENTIAL.
*Good all round IT skills to include online shops & electronic payment processing.
*The ability to work as part of a team.
*Happy to be hands on and get stuck in.
*Excellent level of customer service experience.

Based Near Kidderminster, Worcestershire.
Monday to Friday 8:15am to 5:30pm. Occasional Saturday's 8:30am to 2pm.
£25,000 - £30,000 annual salary.