about 2 months ago
Fluent Dutch Speaking Customer Service Advisor
If you are a fluent Dutch and English speaker who would like an opportunity to be part of this hugely successful and growing organisation who can offer career development within a hugely popular industry sector, this could be an ideal opportunity for you!
Previous customer service experience within a commercial environment is preferable (but not essential) as is the ability to work within a fast paced, varied and fun environment.
Some key duties and responsibilities will include (but not be limited to):
◾Processing customer orders via telephone and email.
◾Presenting new products and promotions to customers.
◾Resolving customer queries and issues in a timely and professional manner.
◾Responding to customer enquiries and providing product knowledge and advice.
◾Following through and completing orders.
◾Liaising with internal departments and external sales teams
◾Operating as one team with sales, marketing, ecommerce and show team based in the Netherlands.
◾Up and cross selling additional products to the customer.
Skills and experience:
◾Ideally a minimum of one years' experience in a similar role.
◾Fluent Dutch and English is essential.
◾Experience of working in a fast paced environment.
◾A confidence in dealing with customers and resolving queries.
◾A confident communicator with exceptional verbal and written skills.
◾Confident on Microsoft Office packages.
◾An ability to prioritise and work under pressure.
◾A team player who demonstrates a genuine passion and drive.
Location - Droitwich outskirts (own transport essential).
A dog lover!