£21000 - £25000 per annum + plus benefits
12 months ago
Are you a front line support engineer interested in the following:
*Working for a Cloud solutions provider for the public sector
*Joining a company that was selected as one of the top 10 SMEs for IaaS
*Working in a company that offers genuine opportunities for personal progression and development
*Working at a salary of £21,000-£25,000
*Offers great company benefits such as an on-site canteen, gym, and a discretionary 5% company bonus and paid overtime opportunities
*Offers 25 days holiday (with the options to purchase 5 additional days holiday)
My client are looking for a front line support engineer to join their dynamic team that bounces off each other and shares idea and workloads in a 'family feel' culture and environment.
As a successful front line support engineer you will be responsible for:
*Undertaking operational support tasks as directed by authorised staff or customer personnel
*Receiving, logging and managing calls from customers
*Front line support - trouble shooting of basic technical infrastructure issues
*Escalate unresolved calls to the back-line support team or the on-call engineer
*Log all calls in the service desk call logging system
*Take ownership of customer issues and follow up the status of issues on behalf of the customer and communicate progress in a timely manner
*Ensure customer service level agreements (SLAs) are met
*To maintain a high degree of customer service for all support queries and adhere to all service management principles
As front line support engineer you should have the following:
*Experience of Microsoft Word or Excel
*ITIL Foundation qualification
*Experience of Linux or Windows Operating Systems
*Experience of VMWare or managing virtual machines
*Knowledge of Cloud, PaaS or IaaS
*Previous experience in a similar 1st Line Support role
*Have a passion for working in IT Support and a desire to learn new things
For this role, my client are looking for someone who has prior experience in working a front line support engineer role and who has knowledge of the cloud. This role has flexible shift patterns (7:30-15:00 and 10:30-19:00) which alternate. Long term there is a requirement to be available for the on-call rota.
This role is commutable from Corsham, Bath, Swindon, Wiltshire, Chippenham, Bath, Frogwell, Keynsham, Melksham, Foxham, Neston, Biddestone, Atworth, Corston and Persham.
We also operate a referral scheme so if you know a front line support engineer please get in touch!