over 1 year ago
If you are an exceptional people manager who is able to run a world class customer service team, this could be an excellent opportunity to join an organisation who is passionate in its professional and outstanding level of customer service.
As the Head of Customer Support, it is essential that you are engaging and inspiring and can demonstrate that you are a natural relationship builder who will 'go the extra mile. Reporting into the Customer Operations Director, you will be overseeing a team of approximately 60 people.
Some key duties and responsibilities for this role will include (but not be limited to):
*Management of the Service Centre including support and development of the Service Centre management team
*Utilisation of resources in order to ensure world class customer service is delivered
*Ensuring KPI's are achieved and delivered
*Building relationships and working in collaboration with other teams and departments across the business
*Providing an escalation point for customer queries
*Acting as an inspirational and motivational leader
Skills and experience required for the Head of Customer Support:
*An open and approachable management style
*Previous experience in managing large, high performing teams
*An instigator of new ideas
*Customer focused and results orientated
*An exceptional communicator - bother verbal and written
*Excellent planning and organisational skills
*An ability to absorb, analyse and translate complex information
This exciting opportunity will suit an individual who thrives on working in a team environment and who is confident at leading developing individuals.
Location - Worcester (plus occasional travel)
Salary - £TBA + competitive benefits package