Insurance Support Analyst

  • Location

    Worcester, Worcestershire

  • Sector:


  • Job type:


  • Salary:

    £18000 - £18700 per annum + Benefits

  • Contact:

    Sam Birtwistle

  • Contact email:


  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Insurer Support Analyst


Up to £18700 + great benefits package + commission

Are you seeking an Insurer Support Analyst position where you will:
*Be challenged
*Work hard
*Be provided with a vibrant, open plan, encouraging and social work environment
*Be provided with a great career opportunities, salary and wider benefits

My client are a leading software house providing software and web applications to over 40% of the market and are seeking an Insurer Support Analyst to join their expanding team.

As a successful Insurer Support Analyst your will be responsible for:

*Managing support calls and acting as a first point of contact
*Identification and solution of support queries
*Liaison with Insurance companies, Brokers and other specialists
*Providing technical support
*Keeping the customer informed
*Escalating any unsolved queries to 3rd line
As a successful Insurer Support Analyst you will need to be experienced in:
*Providing excellent Customer Service for both internal and external customers
*Working in the Insurance/Broker industry
*Great communication skills, including professional telephone manner
*Troubleshooting technical problems (preferably software related)
*Investigative and logical approach to problem solving
*Fully competent in Microsoft Office and Windows

It would be beneficial as an Insurance Support Analyst if you have had experience in:

*1st/2nd line IT Support
*Insurance industry
*Relevant Insurance industry qualifications
*Knowledge of Personal Lines Insurance
*Software house environment

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore. Salary up to £18,700; commensurate with experience.

We also operate a referral scheme so if you do know an Insurer Support Analyst then please do get in touch!