IT Helpdesk Manager

My client are the UKs leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years. They are looking for an IT Helpdesk Manager to join their small IT team to offer support and manage the internal helpdesk system.

As a successful IT Helpdesk Manager you will be responsible for:

• Managing the internal help desk system and Lead a small team of help desk technicians.

• Provide 1st and 2nd line support for end users requesting technical assistance via help desk software.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Work with our IT support partners to resolve technical issues.
• Maintain servers, applications, phones and network devices over a wide area network.
• Monitor and report on KPI's.
• Review ongoing issues with a proactive approach to reducing / resolving them.

As a successful IT Helpdesk Manager you will have:

• 3 years + MS Windows experience in an IT Help Desk Manager role or similar
• Experience of working in a WAN and domain environment
• Advanced networking skills
• Experience administering Windows Server 2012/16/19 in vCenter, including Exchange.

• SQL Server and T-SQL experience preferred.
• Ability to diagnose and resolve basic technical issues.
• Manage and prioritise tasks effectively.
• Excellent communication skills.
• Customer-oriented with a friendly personality.
• Access to a car is essential as travel between sites will occasionally be required.

This role is working a 3 week shift pattern between the hours of 07:00 - 22:00, and when on a later shift, you will be WHF.

This successful IT Helpdesk Manager role is paying a salary dependant on experience of between £30,000 - £33,000.

This role is based in Hartlebury and is commutable from Bewdley, Stourport-on-Serven, Kidderminster, Cleobury Mortimer, Stourbridge, Birmingham, Telford, Wolverhampton, Bromsgrove, Bridgnorth, Smethwick, Halesowen, Droitwich Spa, Stoke Prior and Redditch.

If you happen to know an IT Helpdesk Manager who may be suitable, please do get in touch as we do operate a referral scheme.