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IT Support Analyst

  • Location

    Tewkesbury, Gloucestershire

  • Sector:


  • Job type:


  • Salary:

    £20000 - £23000 per annum + Benefits

  • Contact:

    James Riach

  • Contact email:


  • Job ref:


  • Published:

    about 2 years ago

  • Expiry date:


IT Support Analyst

*Are you looking for an IT Support Analyst role where you will
*Be part of a new service delivery initiative
*Deal with technical application support issues
*Get to work in a fun an inclusive team
*Receive Salary up to £23,000 + pension, and other benefits!

My client are a fantastic and innovative software house delivering OO PHP web software to enterprise level companies across a number of different industries who are now looking to create a new service delivery team. This is a fantastic opportunity for someone with great technical and customer service skills to join a fast paced, supportive IT department to improve service delivery to all areas of the business. As a market leader, my client is looking for ambitious individuals, keen to demonstrate that they have what it takes to improve the existing team and the rewards that go with that success.

As a successful IT Support Analyst you will be responsible for:
*1st and 2nd line technical application and service delivery support in a help desk environment
*Resolving support tickets, remotely, over the phone or via email
*Where no solution can be found, escalating the issue and adhering to SLAs
*Keeping the customer routinely informed as to the progress of the solution
*Bug fixing

As a successful IT Support Analyst you should have experience in:
*Technical or application support in a customer facing environment or experience on an IT help desk
*Customer support
*Troubleshooting and fault resolution

It would be beneficial if as an IT Support Analyst you understood:
*OOP PHP (object oriented php)
*Testing and bug fixing
*Software development process
*Documentation and technical documentation

Career paths within the organisation could take you into many different areas of the business from PHP development, Software Project management, Support Desk (3rd line and service desk management) through to Testing and Dev Ops given the growth of the organisation.

As a successful IT Support Analyst you will receive:
*Salary up to £23,000
*Pension contribution
*Cycle to work scheme
*Death in service
*Free breakfasts provided
*Table football, Pacman, Dartboard
*Career progression and training

Based in Tewkesbury this IT Support Analyst role is commutable from Stourbridge, Birmigham, Redditch, Bromsgrove, Solihull, Leamington Spa, Stratford-Upon-Avon, Cheltenham, Gloucester, Ledbury, Bromyard, Kidderminster, Hereford, Tenbury and more.

If you know of a IT Support Analyst that may be interested in this position, may be looking at similar opportunities or needs help to take the next step in their career, please do get in touch and take advantage of our referral scheme!