IT Support Engineer - Cyber Security

Location: Malvern
Salary: £25,000 to £30,000
Job type: Permanent, full-time
Working pattern: Predominantly office-based

Are you already working in IT support and looking for a genuine route into cyber security?

Hewett Recruitment is working with an established specialist technology business to recruit an IT Support Engineer. You will initially provide hands-on technical support to colleagues and customers while learning from experienced cyber professionals. As your capability develops, you will gain exposure to cyber , vulnerability assessment and security testing.

This is not an apprenticeship or a first IT job. You should already be comfortable resolving common issues and supporting users professionally.

What you will do:

• Troubleshoot hardware, software, access, device and connectivity issues.

• Set up users, accounts, permissions and equipment.

• Provide technical support by telephone, remotely and in person.

• Assist with documentation, customer onboarding and cyber security projects.

• Develop towards cyber assurance and vulnerability assessment work.

What we are looking for:

• Commercial experience in IT support, service desk, desktop support or a similar role.

• Good knowledge of Windows environments and basic networking.

• A methodical approach to troubleshooting.

• Strong customer service and communication skills.

• Evidence of a genuine interest in cyber security.

• Able to commute regularly to the Malvern area and work predominantly on site.

Benefits include funded development, 26 days' holiday plus Bank Holidays, healthcare support and free parking.

If you have built a solid grounding in IT support and are ready to develop towards cyber security then apply today.