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IT Support Technician

  • Location

    Worcestershire, England

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £17000 - £19000 per annum + Benefits

  • Contact:

    Sam Birtwistle

  • Contact email:

    sam@hewett-recruitment.co.uk

  • Job ref:

    SB28266_1525365141

  • Published:

    3 months ago

  • Expiry date:

    2018-05-03

  • Consultant:

    #

IT Support Technician

Are you looking for an IT Support Technician role where you will:
*Receive technical support training from an industry leading software house
*Have the chance to develop and progress and grow with an already established company
*Be rewarded with a competitive starting salary (£19,000 D.O.E)

My client is an industry leading software applications development house, seeking an IT Support technician to join their talented, expanding team. Working as part of a dedicated support team, you will be supporting internal users that are developing industry leading software.

If you are passionate about customer service, IT and have a willingness to apply and expand your skillset in to an industry leading environment, then this is the opportunity for you. This role will open up career opportunities into their Worcester based testing or development teams should that be of interest, or more traditionally through to 2nd and 3rd line application support.

As a successful IT Support Technician you will be responsible for:
*Delivering excellent customer service
*Providing application support for leading software solutions
*Managing customer expectation and providing software solutions where applicable
*Dealing with support queries, understanding the users issue and hopefully providing a support solution
*Where no solution can be immediately presented, you should manage the users query, escalate to the appropriate department (2nd 3rd line, testing or development) and ensure the customer is kept up to date

Much of this support will require a knowledge of software and application support troubleshooting and training will be provided for the right individual

As a successful IT Support Technician you will recieve:
*Up to £19,000 (Dependant on Experience)
*The opportunity to develop and progress within the business
*Private medical healthcare,
*Pension,
*Casual dress code,
*Top spec laptop,
*Training time and budget
*Fresh fruit and subsidised canteen
*Creative work environment with chill out zones
*Encouraging work force
*Funky work offices

Based in Worcester this IT Support role is commutable from Stourbridge, Birmigham, Redditch, Bromsgrove, Solihull, Leamington Spa, Stratford-Upon-Avon, Cheltenham, Gloucester, Ledbury, Bromyard, Kidderminster, Hereford, Tenbury and more.

If you know of an IT Support Technician that may be interested in this position, may be looking at similar opportunities or needs help to take the next step in their career, please do get in touch and take advantage of our referral scheme!