Sales & Telemarketing Administrator

Location: Ledbury
Salary: £26,534.04 per annum
Hours: Full Time, Office-Based

We are recruiting for a Sales & Telemarketing Administrator to join the Internal Sales team within a local, Ledbury company. This is an exciting opportunity to become part of a company that forms part of a successful global organisation headquartered in Belgium.

Working closely with the external sales team and customers, you will play a key role in supporting business growth through customer engagement, lead generation, sales administration, and technical sales support.

What You'll Be Doing

• Supporting the external sales team with day-to-day sales activities
• Handling customer enquiries relating to commercial, technical and logistical matters
• Preparing and issuing quotations and sales offers
• Assisting with the preparation and submission of technical documentation
• Maintaining accurate CRM records and following best practice processes
• Researching project opportunities
• Developing sales opportunities and generating appointments for the external sales team
• Following up quotations via telephone and email
• Providing customers with accurate information regarding products, pricing and deliveries
• Supporting operational administration and other departments as required
• General office administration and reporting duties

What We're Looking For

We are looking for someone who is confident, professional and eager to learn. The successful candidate will demonstrate:

• Excellent verbal and written communication skills
• Strong telemarketing and customer service abilities
• Strong computer literacy, particularly in Microsoft Excel, with the confidence to analyse, manage and maintain data accurately
• The ability to quickly learn and understand technical product information and confidently communicate this to customers (full product training provided)
• Experience using CRM systems or the aptitude to rapidly learn new software and online platforms
• Excellent organisational skills and the ability to prioritise a varied workload
• Strong attention to detail and a high level of accuracy
• The ability to remain calm, focused and productive when working under pressure
• A positive, collaborative approach and willingness to support colleagues across the business