Senior Business Administrator

Location: Eastnor, Herefordshire
Job Type: Full-time | 5-day shift pattern (including alternate Saturdays)
Temp On going Contract - Immediate start

About the Opportunity

We are currently recruiting for growing business in Eastnor, Herefordshire, seeking a Senior Business Administrator to join their client experience team.

This is a fantastic opportunity for someone who thrives in a customer-focused, fast-paced environment and enjoys delivering exceptional service within a high-end brand setting.

About the Role

As a Senior Business Administrator, you will play a key role in supporting the smooth running of venue operations and delivering a seamless client journey from start to finish.

You will be responsible for a mix of administrative, customer service, and coordination tasks, ensuring all client interactions meet the highest standards.

Key Responsibilities

• Prepare client journey touchpoint assets
• Support client engagement and deliver exceptional customer service
• Prepare and maintain client-facing areas to venue standards
• Handle booking enquiries, process payments, and make outbound client calls
• Input, update, and manage client data accurately
• Coordinate client catering requirements
• Maintain booking systems and associated schedules (Checkfront)
• Align client activity with product expert schedules
• Provide general administrative support to ensure smooth daily operations

About You

We are looking for someone who is confident, organised, and passionate about delivering excellent service.

You will ideally have:

• Experience in hospitality, customer service, or a client-facing administrative role
• Strong communication skills, both written and verbal
• Excellent organisational and planning abilities
• Ability to work independently and support wider team functions
• A proactive, enthusiastic, and professional attitude
• Good numeracy skills
• Strong IT skills including Microsoft Office (Excel and PowerPoint)
• A full UK driving licence
• Flexibility to work alternate Saturdays as part of a 5-day rota

What's on Offer

• A supportive and professional team culture
• Varied and engaging day-to-day responsibilities
• Training and development opportunities
• A unique client experience-focused workplace

How to Apply

If you are a motivated and detail-oriented individual with a passion for customer experience, we would love to hear from you.