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Service Administrator

Job description

Service Administrator

Ledbury | £13.50 per hour
37 hours per week | Temporary to Permanent
Monday to Thursday 8:30am - 5:00pm | Friday 8:30am - 4:30pm
Fully Office-Based
We're recruiting for a growing specialist business in Ledbury that provides servicing and maintenance support to special schools across the UK.
Due to continued growth, they are looking for a proactive and organised Service Administrator to join their friendly service team. This is an excellent opportunity for someone with administration and customer service experience looking for a varied role with long-term prospects.

Key Responsibilities

  • Managing customer enquiries by phone and email
  • Supporting service contract administration
  • Maintaining records within the ERP system
  • Raising quotations, reports and service documentation
  • Processing purchase orders and liaising with suppliers
  • Managing stock control and inventory records
  • Supporting engineers with parts and service enquiries
  • Assisting with troubleshooting customer issues
  • Producing reports and analysing service data
  • Providing cover and support across the team when required

About You

  • Previous administration and customer service experience
  • Experience using an ERP system
  • Excellent organisational skills and attention to detail
  • Strong communication and problem-solving abilities
  • Confident using Microsoft Office
  • Able to manage multiple tasks in a busy environment
  • Flexible, proactive and team-oriented approach

Desirable

  • Experience within a service, engineering, manufacturing or maintenance environment
  • Stock control or purchasing experience
  • Excel reporting skills

What's on Offer?

  • Temporary to permanent opportunity
  • Supportive and friendly team
  • Growing business with long-term prospects
  • Varied administrative and customer-focused role
  • Stable Monday to Friday working hours
If you're an organised administrator who enjoys problem-solving, supporting customers and working as part of a close-knit team, we'd love to hear from you.
Apply today to find out more about this Service Administrator opportunity in Ledbury.