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Service Delivery Manager

  • Location

    Ross-On-Wye, Herefordshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £4500 - £40000 per annum

  • Contact:

    Jennie Lessemun

  • Contact email:

    jennie@hewett-recruitment.co.uk

  • Job ref:

    HQ30485_1566979841

  • Published:

    about 2 months ago

  • Expiry date:

    2019-09-11

  • Consultant:

    #

Service Delivery Manager

Our client has offices in Ross-on-Wye and Bristol and prides itself in creating a fun, collaborative and relaxed environment. The people have skills ranging from software development, business analytics, infrastructure and project management through to customer services, sales, finance, HR and marketing and are encouraged to leverage their talents, speak their mind and actively contribute to shaping the direction of the business
As a Service Delivery Manager you will lead the support and service delivery teams to ensure the delivery of high quality, valuable services to customers.

As a successful Service Delivery Manager you will be responsible for:
*Oversee the incident management, problem management and request management processes
*Maintain strong relationships with key customers and own the service review process
*Act as main escalation point for the support team
*Promote continuous improvement
*Lead, coach and support team members
*Identify and implement ways to increase customer satisfaction
*Monitor and manage resourcing levels within the team
As a successful Service Delivery Manager you should have experience in any of the following:
*ITIL aware, qualification preferred
*A minimum of five years' experience in a Service Delivery environment in a fast-paced customer driven environment, ideally related to software support/development in a commercial software/technology company
*Effective at adapting methodologies to ensure efficiency and best fit with business drivers
*Good understanding of software development lifecycle methodologies and release management
*Track record of demonstrating facilitation, conflict resolution, continual improvement, empowerment and servant leadership skills

This Service Delivery Manager role is based in Ross on Wye and is paying a salary of between £35,000 and £40,000. It is commutable from Worcester, Bristol, Malvern, Cheltenham, Gloucester, Ledbury, Evesham, Pershore, Monmouth, Chepstow and Abergavenny.

This Security Specialist role has a fantastic benefits packaging including

*Pension
*Healthcare
*Life assurance
*Childcare vouchers

If you happen to know a Service Delivery Manager that may be interested in the position, may be looking at similar opportunities or needs a nudge to find that next step, please do get in touch as we do have a referral scheme!