£20000 - £25000 per annum + Benefits
about 1 year ago
Main responsibility will be providing technical support to customers throughout the UK via answering emails and calls, and logging these through a ticketing system. You will mainly be resolving 1st Line issues, and escalating when necessary.
This will be the ideal role for someone who likes to problem-solve, learn new technologies, and who is great at providing customer service.
We are looking for someone with a good base knowledge, through experience or education, who wants to advance and grow with the business.
*To record, categorize, monitor and resolve incidents and service requests to ensure that operational problems are resolved as quickly as possible, and to agreed SLAs.
*To provide help and guidance to users, to ensure systems are used effectively and efficiently.
*Monitor the adoption of the information security, data protection and usage policies, reporting any breaches, to ensure the confidentiality, integrity and availability of client assets.
*Provide on-site and remote support to customers.
*Continuous monitoring of customer's IT Systems and to ensure these are kept in top condition.
*Trouble-shooting and implementation of Hardware / Software.
*Networking - Routers, Switches, Firewalls
*Webroot (AV products in general)