My client a new and growing MSP, our customers range from financial to engineering.
Main responsibility will be providing technical support to customers throughout the UK via answering emails and calls, and logging these through a ticketing system. You will mainly be resolving 1st Line issues, and escalating when necessary.

This will be the ideal role for someone who likes to problem-solve, learn new technologies, and who is great at providing customer service.

We are looking for someone with a good base knowledge, through experience or education, who wants to advance and grow with the business.

Main Responsibilities:
*To record, categorize, monitor and resolve incidents and service requests to ensure that operational problems are resolved as quickly as possible, and to agreed SLAs.
*To provide help and guidance to users, to ensure systems are used effectively and efficiently.
*Monitor the adoption of the information security, data protection and usage policies, reporting any breaches, to ensure the confidentiality, integrity and availability of client assets.
*Provide on-site and remote support to customers.
*Continuous monitoring of customer's IT Systems and to ensure these are kept in top condition.
*Trouble-shooting and implementation of Hardware / Software.

Key skills:
*Windows Server
*Windows 10
*Office 365
*Networking - Routers, Switches, Firewalls
*VMWare
*Hyper-V
*Veeam
*Citrix
*RDS
*Webroot (AV products in general)

Service Desk Technician