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Support Analyst

  • Location

    Worcester, Worcestershire

  • Sector:


  • Job type:


  • Salary:

    Up to £18750 per annum + plus benefits

  • Contact:

    Luke McNamara

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


  • Client:


Support Analyst

Are you a Support Analyst looking for a new opportunity? Are you interested in working for a large multi-national software house that provides solutions to the insurance industry? Are you looking for the next step in your IT career in a company with plenty of opportunity? If you're a Support Analyst and this sounds like you then read on!

This Support Analyst role has a range of benefits including but not limited to:

-Salary of £18,750
-22 days of holiday increasing 1 day per completed year of service
-Discretionary company bonus scheme
-Bicycle purchase loan scheme
-Critical illness cover (available to all employees upon completion of 4 months' service

As a Support Analyst your key responsibilities will include:

-Resolving escalated support queries via telephone/ remote diagnostic tools
-Mentor & coach Helpdesk team members when needed
-Produce in-house documentation for referencing/training
-Remote management of sites contracted for enhances support
-Accurate administration of internal computer systems
-Ensure that the standards and procedures used within the team are well understood by team members

To be successful in this Support Analyst position you should have the following qualifications and experience:

-GCSE English and Maths (or equivalent) at grade C or above
-XML experience
-Jira Support Desk
-Insurance industry experience
-Comprehensive knowledge of Microsoft Windows Servers/ Office 365

This support Analyst opportunity is based in Worcester so is commutable from Malvern, Droitwich, Hereford, Kidderminster, Bromsgrove, and Pershore.

If this sounds like it could be for you then please apply! I would love to hear from you. Equally, if you know a Support Analyst then get in touch! We operate a referral scheme!