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Technical Support Analyst

  • Location

    Malvern, Worcestershire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £20000 - £25000 per annum

  • Contact:

    Jennie Lessemun

  • Contact email:

    jennie@hewett-recruitment.co.uk

  • Job ref:

    HQ28381_1528976602

  • Published:

    4 months ago

  • Expiry date:

    2018-07-14

  • Consultant:

    #

Technical Support Analyst

Are you looking for a role where you will:
*Progress your career in an exciting start up environment
*Have the opportunity for extensive training

As a successful Technical Support Analyst you will be responsible for:
*Managing incoming calls, queries and complaints
*Analysing faults and reporting on trends
*Working with a ticketing system
*Managing the electro-mechanical device with apps and web platforms

It would be beneficial if, as a Technical Support Analyst you have experience in any of the following:
*AngularJS or PHP
*Minimum of 2 years' experience in Technical support role
*Troubleshooting experience with Apple iOS and Android mobile devices
*New product development experience

The role is based in Malvern and is paying a salary of between £20,000 - £25,000. It is commutable from Worcester, Kidderminster, Cheltenham, Gloucester, Hereford, Ledbury, Evesham, Bromsgrove, Redditch, Droitwich Spa and Pershore.

This Technical Support Analyst role has a fantastic benefits packaging including
*Bonus
*Pension
*25 days holiday
*Opportunity for progression

If you happen to know a Technical Support Analyst (or a candidate with the right skills for this role) who may be interested please do get in touch as we do have a referral scheme.