We are seeking a detail-oriented Customer Service Administrator to join our client. In this role, you will be responsible for all sales order processing, account administration, and providing administrative support to the Customer Services Team.
Salary & Location for Customer Service Administrator
Pay Rate: £12.62 per hour
Location : Ledbury - HR8 1NS
Key Responsibilities of a Customer Service Adminstrator
Process all orders and associated paperwork efficiently and accurately
Handle customer calls and queries professionally
Manage order amendments and accompanying documentation from sales order to dispatch and invoicing
Prepare dispatch records and delivery notes for the warehouse
Liaise with other departments regarding product availability and manufacturing lead times
Manage main email inboxes and distribute information to appropriate departments
Operate customer portals - accessing orders and uploading required information
Maintain accurate customer records on our database
File and archive order documentation
Record and manage customer complaints through to resolution
Coordinate product returns processes
Establish and monitor contract KPI reporting
Comply with all health and safety requirements
Adhere to quality standards and relevant processes/policies
Requirements
Qualifications:
GCSE English and Maths at grades A-C or equivalent
Experience:
Previous administration experience
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Experience with ERP software for creating purchase orders (desirable)
Experience using customer portals for administrative tasks (desirable)
Skills & Attributes:
Excellent accuracy and attention to detail
Strong listening skills
Effective organizational abilities
Hands-on, proactive approach
Eagerness to learn and contribute to a busy team
Ability to work both independently and collaboratively
Excellent written and verbal communication
Outstanding customer service skills
Interested and available to start immediately - Please apply
