Customer Service Administrator

Customer Service Administrator

Full-time office working in Droitwich

Working Hours: 37.5 hour working week, 8am-4pm/9am-5pm

Temp-perm opportunity

Pay Rate: Up to £12.82 per hour dependant on experience

Are you an organised and motivated individual with a passion for customer service and IT strength? We are looking for a Customer Service Administrator to proactively manage customer needs, expectations, and requirements, ensuring service level agreements are met and maximising opportunities to increase business revenues.

DBS will be undertaken for a successful candidate

Customer Service Administrator - Duties & Responsibilities:

• Delivering outstanding customer service, including handling enquiries, order progression, quotations, billing, and issue resolution.
• Liaising daily with management, team leaders, and operational staff.
• Using multiple IT systems to resolve issues.
• Overseeing projects on and off-site and developing strong relationships with key customers and internal staff.
• Acting as a key point of escalation for day-to-day issues, ensuring operational procedures are followed to maintain current accreditations.
• Maintaining high levels of security awareness and promoting health, safety, and environmental best practices.

Customer Service Administrator - Skills & Requirements:

• Up to date DBS (preferred but not essential) - However a DBS will be required to be carried out.
• Proven administration and IT literacy, including proficiency in Microsoft Office.
• Excellent customer service skills on the phone and face-to-face.
• Ability to thrive in a target-driven environment while maintaining quality standards.
• Strong team player with excellent communication and problem-solving skills.
• Self-motivated with a proactive approach to workload management.

If you are available immediately and happy to work on a temp-perm contract, apply today!