My client are an industry leading software house at the heart of Worcester providing enterprise level software nationwide. They are now seeking a Process Improvement Specialist to join their software Delivery Process team to work on new projects. Well placed to provide career development, interesting problems and a fantastic open plan, social and collaborative software development environment as well as flexible working.

As a Process Improvement Specialist your role will include….

Work collaboratively with all areas of the business to help design, implement, and continuously improve process and tooling across the organisation.

• Standardise, map, and align business & technology process across the organisation
• Produce business process documentation for all areas of the organisation
• Collaboratively implement tooling and platforms that result in measurable efficiency
• Ensure effective technology is utilised to support efficient processes
• Ensure effective process governance framework is implemented across the business
• Measurably improve adoption of tooling across the organisation
• Measurably improve effectiveness of teams we work with

It is important as a Process Improvement Specialist you have…

• Delivery of software using Agile methodologies (essential)
• Mapping out process flows (essential)
• Confident usage of ticket management systems (or configuration of such systems) (essential)

• Has worked in various areas of the end-to-end business process of delivering software (from order to cash) (advantageous)
• Previous involvement and understanding in the gathering of detailed requirements (advantageous)
• Experience in the handling of live support requests across all levels (advantageous)

As a Process Improvement Specialist your skills should include…

• Strong communication skills
• Analytical skills in breaking down opportunities
• Problem solving
• Able to drive, support and motivate team members
• Understanding how individual processes equate to the team and business strategy
• Ability to work with numbers and data measurements

• Scrum qualifications (advantageous)
• Educated to degree level (advantageous)
• Relevant professional qualifications (advantageous)

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore. Salary up to £45000; commensurate with experience.

We also operate a referral scheme so if you do know any looking for Process Improvement positions then please do get in touch!