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3rd Line Support Engineer

  • Location

    Stourport-On-Severn, Worcestershire

  • Sector:

    Infrastructure and Support

  • Job type:


  • Salary:

    £30000 - £40000 per annum + plus benefits

  • Contact:

    Luke McNamara

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


3rd Line Support Engineer - £30,000-£40,000 - Stourport-On-Severn

Are you a 3rd Line Support Engineer looking to join a growing company where your level of knowledge and expertise will position you as a subject matter expert?

If the answer is yes then read on!

My client are a Managed Service Provider based in the West Midlands who are looking for a superstar candidate to be the right hand person for the Managing Director!

So if you have excellent experience in 3rd Line Support and are looking to extend your career and add value to a growing business then read on!

What they can offer you:

  • Basic of £30,000-£40,000 DOE
  • 22 days holiday
  • Flexible working from home options
  • Rewards and bonuses for going above and beyond expectations
  • Continuous training and development
  • Private healthcare
  • Family feel culture

To be successful in this 3rd Line Support role my client are looking for the following attributes and experience

  • Strong background in 3rd Line Support (Essential)
  • Virtualisation in Hyper-V/VMWare (Essential)
  • Networking including routing, switching, VLANs, firewalls (Essential)
  • Experience in being the escalation point for 1st/2nd Line Support (Essential)
  • Azure Active Directory (Desirable)
  • Experience training junior members (desirable)
  • Microsoft Accreditations (desirable)
  • Interest in new technologies (desirable)

You must also have access to a vehicle to be successful in this role. Your responsibilities will consist of the following:

  • Working with Senior Management team to provide top level IT expertise
  • Providing IT Troubleshooting via telephone and remote support software
  • Providing 3rd line escalation from 1st and 2nd line support engineers
  • Providing onsite solution implementation
  • Providing high level customer care and building relationships with customers
  • Understanding the customers' product portfolio

So, if this sounds like you then get in touch! I would love to hear from you. This role is commutable from Birmingham, Worcester, Droitwich, Hereford, and the surrounding areas!