Working hours: 7.5 hour shifts with hours varying between 8am-6pm
Part-time working option may be considered
Temporary for approx. 2-4 months
Pay Rate: £13.32 per hour with weekly pay
Our client is seeking a dedicated and proactive individual to join their team on a temporary basis for approximately 2-4 months. The role will involve primarily handling customer complaints, assisting with administrative tasks, and working towards resolving issues efficiently.
MUST HAVE A DBS FOR THIS ROLE
Complaints Handler - Duties & Responsibilities:
Responding to and managing customer complaints via phone.
Investigating customer complaints, reviewing purchase and contact history, and working to resolve issues promptly and effectively.
Handling email correspondence and drafting response letters following complaints.
Quickly addressing any issues to prevent escalation and avoid long-term problems for the customer.
Working well within a team environment.
Complaints Handler - Skills and Requirements:
Strong communication skills, both verbal and written.
Ability to manage and resolve customer complaints efficiently.
Attention to detail and a methodical approach to problem-solving.
Comfortable with using bespoke systems and Microsft Office.
A proactive attitude to quickly address issues and mitigate situations.
If you are available immediately and ready to jump into a fast-paced role, apply today!
