Worcester, Worcestershire, W. Midlands, England
£12 - £12.50 per hour
over 1 year ago
My Worcester based client, who pride themselves on the levels of customer service they provide, are looking for a Complaints Handler to join their growing team.
As Complaints Handler, you need to have excellent customer service skills with proven experience of investigating and resolving complaints. Your role includes:
*Investigating complaints in line with timescales and deadlines
*Liaise with colleagues in the investigation and resolution process
*Liaising with customers, gaining a thorough understanding of the complaint and feeding outcome and resolution information back to them
*Being a customer service champion, ensuring learning is identified from complaints and improvements are implemented as a result
You must have previous experience of Complaints Handling and dealing with difficult and sensitive situations. Working hours are Monday to Friday, 09:00 - 17:00.
You must be a team player and immediately available.
This is a full-time Complaints Handler position based in Worcester. Easily commutable from Malvern, Worcester, Droitwich, Stourport and Hartlebury.