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Location
Worcester, Worcestershire, W. Midlands, England
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Sector:
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Job type:
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Salary:
£12 - £12.50 per hour
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Contact:
Janine Winters
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Contact email:
janine@hewett-recruitment.co.uk
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Job ref:
JW30554_1568291562
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Published:
over 1 year ago
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Duration:
1-2 months
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Expiry date:
2019-09-19
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Startdate:
Immediate
My Worcester based client, who pride themselves on the levels of customer service they provide, are looking for a Complaints Handler to join their growing team.
As Complaints Handler, you need to have excellent customer service skills with proven experience of investigating and resolving complaints. Your role includes:
*Investigating complaints in line with timescales and deadlines
*Liaise with colleagues in the investigation and resolution process
*Liaising with customers, gaining a thorough understanding of the complaint and feeding outcome and resolution information back to them
*Being a customer service champion, ensuring learning is identified from complaints and improvements are implemented as a result
You must have previous experience of Complaints Handling and dealing with difficult and sensitive situations. Working hours are Monday to Friday, 09:00 - 17:00.
You must be a team player and immediately available.
This is a full-time Complaints Handler position based in Worcester. Easily commutable from Malvern, Worcester, Droitwich, Stourport and Hartlebury.
