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Complaints Handler

  • Location

    Worcester, Worcestershire, W. Midlands, England

  • Sector:


  • Job type:


  • Salary:

    £12 - £12.50 per hour

  • Contact:

    Janine Winters

  • Contact email:


  • Job ref:


  • Published:

    over 1 year ago

  • Duration:

    1-2 months

  • Expiry date:


  • Startdate:


Complaints Handler

My Worcester based client, who pride themselves on the levels of customer service they provide, are looking for a Complaints Handler to join their growing team.

As Complaints Handler, you need to have excellent customer service skills with proven experience of investigating and resolving complaints. Your role includes:

*Investigating complaints in line with timescales and deadlines
*Liaise with colleagues in the investigation and resolution process
*Liaising with customers, gaining a thorough understanding of the complaint and feeding outcome and resolution information back to them
*Being a customer service champion, ensuring learning is identified from complaints and improvements are implemented as a result

You must have previous experience of Complaints Handling and dealing with difficult and sensitive situations. Working hours are Monday to Friday, 09:00 - 17:00.
You must be a team player and immediately available.

This is a full-time Complaints Handler position based in Worcester. Easily commutable from Malvern, Worcester, Droitwich, Stourport and Hartlebury.