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Customer Service Coordinator

  • Location

    Worcester, Worcestershire

  • Sector:


  • Job type:


  • Salary:

    £18000 - £18300 per annum

  • Contact:

    Kate Turnbull

  • Contact email:


  • Job ref:

    KT 33128_1636030493

  • Published:

    23 days ago

  • Expiry date:


Customer Service Coordinator

If you are passionate about delivering an exceptional level of customer service and enjoy liaising with people on the phone, this could be an excellent opportunity to join a thriving, busy team and be part of an organisation who offers opportunity for progression and personal development.

As a Customer Service Coordinator you will have an excellent telephone manner and be an excellent relationship builder.

Some key duties and responsibilities will include (but not be limited to):

  • Handling inbound customer calls and resolving issues and queries in a timely and efficient manner
  • Ensuring written interactions are processed and responses issued
  • Liaising closely with other internal teams and maintaining good relationships with Property Managers
  • Maintaining regular contact with Contractors and Suppliers and responding to queries promptly
  • Raising maintenance orders and liaising with contractors with regards to work required
  • Updating internal databases, ensuring all information is accurate and up to date.

Skills and experience required:

  • Demonstrable experience of working within a customer services environment
  • A proactive and positive attitude
  • An ability to work in a fast paced, pressurised environment
  • A self- motivated individual as well as an excellent team player
  • Strong administration skills and high levels of accuracy

Based in Worcester, our client is offering a salary of c £18,000 based on a 35 hour week. A full training programme will be undertaken and full support given.