Customer Service Coordinator

Posted 18 July 2022
Salary £22000 - £25000 per annum
LocationGreat Malvern
Job type Permanent
Contact NameLara Hall

Job description

Customer service coordinator

If you have a natural technical flair and acumen plus an ability for presenting your knowledge in a customer facing delivery environment, this could be an ideal fit for you! You will be responsibe for managing the technical and scientific enquiries from internal and external customers. With a combination of analysing and understanding products (full training given).

Some key duties and responsibilities will include (but not be limited to):

  • Working as part of a team, logging all customer contacts and tracking of enquiries
  • Taking ownership of customer issues and resolving within a given timeframe
  • Learning and maintaining your own technical knowledge across the broad product portfolio as well as developing a more in-depth knowledge of specific product lines
  • Working to achieve accurate diagnosis of faults and offering solutions
  • Providing feedback on product quality and design issues
  • Working with other technical specialists to write and issue technical bulletins
  • Maintaining and updating all relevant records
  • Liaising with other countries' support teams

The ability to communicate confidently both on a verbal and technical written level is key to this role as is the necessity to offer an exceptional level of customer service.

Skills and experience required:

  • Exceptional communication and organisational skills
  • A confidence and willingness to learn the portfolio of products in a laboratory environment (including using, maintaining and repairing)
  • A strong technical acumen and inquisitive mind
  • Experience in dealing with customers
  • Excellent IT and analytical skills

Our client is based in Malvern and is offering a competitive salary with excellent additional benefits

£22-25k based on a perm contract depending on experience

Full time 0900 - 1730 37.5 hours a week Mon - Fri

Parking on site

Temp-perm contract

Immediate start