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Customer Service Coordinator

  • Location

    Sheffield, South Yorkshire

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    Up to £21000 per annum

  • Contact:

    Ella Campbell

  • Contact email:

    ella@hewett-recruitment.co.uk

  • Job ref:

    EC29036_1539873425

  • Published:

    about 1 month ago

  • Expiry date:

    2018-11-17

  • Startdate:

    ASAP

  • Consultant:

    #

Customer Service Coordinator

As a successful Customer Service Coordinator your responsibilities will include:

*Acting as Front of House for the company's two sites
*Building relationships on a face to face basis with tenants and contractors
*Following processes to resolve customer queries and complaints over the phone, in person and via tenant portal functions
*Providing excellent customer service to tenants both over the phone and face to face
*Escalation of customer service and building issues
*Coordination and management of maintenance requests and jobs

For this Customer Service Coordinator role the following skills and experience are essential:

*Experience working in a customer facing, reception or front of house commercial role
*Excellent organisation skills
*Demonstration of pragmatism, teamwork and a willingness to learn
*Confidence in escalating customer service issues.
*A full driving license and own transportation

This Customer Service Coordinator role is an excellent opportunity for an individual who is looking to further their career within customer service, or an individual looking to take their first steps into a lively and fast paced commercial environment.

This Customer Service Coordinator role is based across the company's two sites in Sheffield (with occasional travel required to the company's head office) and offers a salary of up to £21K per annum. It is essential that you own a laptop.