Customer Service Coordinator
- Posted 18 July 2022
- Salary £22000 - £25000 per annum
- LocationGreat Malvern
- Job type Permanent
- DisciplineCommercial
- ReferenceHQ34198_1658154944
- Contact NameLara Hall
Job description
Customer service coordinator
If you have a natural technical flair and acumen plus an ability for presenting your knowledge in a customer facing delivery environment, this could be an ideal fit for you! You will be responsibe for managing the technical and scientific enquiries from internal and external customers. With a combination of analysing and understanding products (full training given).
Some key duties and responsibilities will include (but not be limited to):
- Working as part of a team, logging all customer contacts and tracking of enquiries
- Taking ownership of customer issues and resolving within a given timeframe
- Learning and maintaining your own technical knowledge across the broad product portfolio as well as developing a more in-depth knowledge of specific product lines
- Working to achieve accurate diagnosis of faults and offering solutions
- Providing feedback on product quality and design issues
- Working with other technical specialists to write and issue technical bulletins
- Maintaining and updating all relevant records
- Liaising with other countries' support teams
The ability to communicate confidently both on a verbal and technical written level is key to this role as is the necessity to offer an exceptional level of customer service.
Skills and experience required:
- Exceptional communication and organisational skills
- A confidence and willingness to learn the portfolio of products in a laboratory environment (including using, maintaining and repairing)
- A strong technical acumen and inquisitive mind
- Experience in dealing with customers
- Excellent IT and analytical skills
Our client is based in Malvern and is offering a competitive salary with excellent additional benefits
£22-25k based on a perm contract depending on experience
Full time 0900 - 1730 37.5 hours a week Mon - Fri
Parking on site
Temp-perm contract
Immediate start