Job description

Customer Service Advisor / Order Processing Administrator

Temp-to-Perm Opportunity | £16.12 per hour
Redditch (Office-based with 2 days hybrid)
08:00 - 16:30 | Monday to Friday (40 hours)

Are you an experienced Customer Service Advisor, Sales Order Administrator, or Customer Support professional looking for a temp-to-perm opportunity with long-term progression?

Our client is recruiting a Customer Service Representative to join their friendly, fast-paced team, supporting customer accounts from order entry through to delivery. This is an excellent opportunity to secure a permanent role with a well-established organisation.

The Role

As a Customer Service Representative, you'll take ownership of assigned customer accounts and manage the full order lifecycle, acting as the main point of contact for customers.

Key responsibilities include:

Processing and managing customer orders from receipt to delivery
Acting as the main contact for customer queries, updates, and issue resolution
Liaising with internal teams (planning, logistics, production) to ensure smooth order fulfilment
Proactively resolving delivery, stock, or order issues
Maintaining accurate records using ERP systems and MS Office
Supporting continuous improvement and identifying opportunities to enhance customer experience

What We're Looking For

This role would suit someone with experience in:

Customer Service / Customer Support / Customer Care
Sales Order Processing or Order Administration
Account management or customer account coordination

You'll also bring:

Strong verbal and written communication skills
Confidence managing multiple orders and priorities
Experience using ERP systems, CRM software, and Microsoft Excel
A proactive, solution-focused mindset
A friendly, approachable, and customer-focused attitude

What's On Offer

£16.12 per hour
Temp-to-perm opportunity with genuine career progression
Comprehensive training and onboarding
Supportive, inclusive team environment
Hybrid working (2 days from home once trained)
Immediate start available

This Customer Service Representative / Order Processing position could be suitable for people with experience as a Customer Service Advisor; Customer Support Advisor; Customer Care Advisor; Sales Order Administrator; Order Processor; Customer Account Coordinator; Accounts Administrator; Office Administrator; Administrative Assistant; Client Services Administrator; Client Support Coordinator.

Location

This is an office-based role in Redditch, easily commutable from:
Redditch, Bromsgrove, Alcester, Studley, Droitwich, and South Birmingham.