Customer Services Administrator

Customer Services Administrator

If you are an experienced Customer Services professional with excellent verbal and written communication skills and a strong technical acumen, this could be an ideal opportunity to join a successful company and fully utilise your skills. Offering a competitive salary, excellent holiday entitlement and a good team environment, our client is looking for an individual who will thrive in a 'hands on' role and play a key part within a small team.

Some key duties and responsibilities will include (but not be limited to):

• Communicating effectively with both Customers and the Production team to ensure the fulfilment of customer orders
• Accurately inputting orders onto the ERP system
• Updating customer schedules and ensuring that goods are delivered on time, including booking transport and completing export documentation
• Answering all incoming calls and dealing with queries accordingly
• Maintaining and developing strong customer relationships
• Dealing with all customer queries in a timely and professional fashion
• Liaising with Production on stock availability to ensure it can meet customer demand
• Archiving invoices and documentation as required

Skills and experience required:

• Previous experience in a similar role
• Exceptional verbal and written communication skills
  Excellent customer facing skills
• Excellent Microsoft Office Skills
• An ability to work in a fast paced environment
• Excellent attention to detail and high levels of accuracy
• A strong technical acumen and ability to pick up and learn about the company's products
• Self-motivated with a strong and flexible approach
• Excellent team player

Location - Malvern

Salary - £22 - £25k depending on experience