£16500 - £18500 per annum + great benefits package
about 1 year ago
*Be provided with a vibrant, open plan, encouraging and social work environment
*Be provided with a great career opportunities, salary and wider benefits
My client are a leading software house providing software and web applications to over 40% of the market and are seeking an IT Support Analyst to join their expanding team.
As a successful IT Support Analyst you will be responsible for:
*Managing support calls and acting as a point of escalation
*Identification and solution of support queries
*Providing technical support over the phone and remoting
*Keeping the customer informed
As a successful IT Support Analyst you will need to be experienced in:
*Providing excellent Customer Service for both internal and external customers
*Great communication skills, including professional telephone manner
*Troubleshooting technical problems (preferably server/software related)
*Investigative and logical approach to problem solving
*Fully competent in Microsoft Office and Windows
It would be beneficial as an IT Support Analyst if you have had experience in:
*1st/2nd line IT Support
*Software house environment
This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore. Salary up to £18,500; commensurate with experience. Please note that this role will involve some out of hours working.
We also operate a referral scheme so if you do know any looking for IT Support Analyst positions then please do get in touch!