Sales Account Coordinator

Sales Account Coordinator

If you have solid previous experience of working within a commercial environment and can demonstrate the ability to be incredibly proactive and responsive, this could be an ideal opportunity to join a forward thinking, innovative organisation.

Based in Worcester, offering a competitive salary and benefits, our client operates a positive working culture and environment.

Some key duties and responsibilities will include (but not be limited to):

• Providing support and guidance, mainly by telephone to allocated customers driving retention and increased revenue
• Maximising customer service and satisfaction
• Assisting and dealing with all other incoming customer and Account Management type queries
• Promoting products and services

Your key responsibilities:

• Managing a group of defined customers, providing support, guidance, and advice on product solutions over the telephone

• Working alongside internal teams and other Account Managers to manage queries from all customers

• Maximising order intake by providing timely support and delivering excellent customer service

• Protecting existing customer base and recurring revenue through excellent customer service

• Promoting and sell the company, all its products and services to customers

• Representing the company in a professional manner

Skills and experience required:

• Previous experience in a similar commercial role
• Exceptional verbal and written communication skills
• Excellent attention to detail
• Passionate about delivering exceptional customer service
• Good team player
• Self- motivated and able to multi task and prioritise workloads