Service Analyst

Posted 19 January 2022
SalaryUp to £23000 per annum
Job type Permanent
DisciplineInfrastructure and Support
Contact NameCharlotte Archer

Job description

My client are an industry leading software house at the heart of Worcester providing enterprise level software nationwide. They are seeking a Service Analyst to work with their already busy IT Services Team to help to deliver great a service.

As a successful Service Analyst you will be responsible for:

  • Monitoring of enterprise Hosted and Internal (as necessary) solutions and associated networks
  • Act as an point of contact for internally raised support requests and external client incidents
  • Maintain accurate computerised records for logged all calls
  • Manage incident escalation to the level two SOC team and ensure clients remain informed of incident resolution progress
  • Liaise with third parties/suppliers/customers as appropriate

As a successful Tester you should have experience in:

  • Understanding of servers and applications in a Linux environment is desirable
  • Knowledge of Windows Server OS
  • Experience of Internet applications, web sites and technologies
  • Good knowledge of Active Directory and the use of remote desktop tools including Terminal Services and Citrix
  • Knowledge of VMware
  • Ability to work within an SLA driven environment and to consistently meet personal and team targets
  • Driven, ability to work unsupervised on tasks

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Paying a salary of £23,000, based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore.