Service Analyst

Posted 19 January 2022
SalaryUp to £23000 per annum
LocationWorcester
Job type Permanent
DisciplineInfrastructure and Support
ReferenceHQ33394_1642592389
Contact NameCharlotte Archer

Job description

My client are an industry leading software house at the heart of Worcester providing enterprise level software nationwide. They are seeking a Service Analyst to work with their already busy IT Services Team to help to deliver great a service.

As a successful Service Analyst you will be responsible for:

  • Monitoring of enterprise Hosted and Internal (as necessary) solutions and associated networks
  • Act as an point of contact for internally raised support requests and external client incidents
  • Maintain accurate computerised records for logged all calls
  • Manage incident escalation to the level two SOC team and ensure clients remain informed of incident resolution progress
  • Liaise with third parties/suppliers/customers as appropriate

As a successful Tester you should have experience in:

  • Understanding of servers and applications in a Linux environment is desirable
  • Knowledge of Windows Server OS
  • Experience of Internet applications, web sites and technologies
  • Good knowledge of Active Directory and the use of remote desktop tools including Terminal Services and Citrix
  • Knowledge of VMware
  • Ability to work within an SLA driven environment and to consistently meet personal and team targets
  • Driven, ability to work unsupervised on tasks

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Paying a salary of £23,000, based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore.